Tiffani Mims
Dothan,AL
Summary
Dynamic Medical Assistant with a proven track record, excelling in patient-focused care and EKG administration. Adept at maintaining HIPAA compliance while ensuring efficient intake control. Recognized for exceptional customer service and the ability to foster a comforting environment for patients during examinations.
Overview
9
9
years of professional experience
Work History
Medical Assistant
Premier Cardiology Associates
12.2024 - Current
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed EKGs and other tests based on patient presentation in office.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Medical Assistant
Allsouth Urgent Care
08.2022 - 12.2024
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Oriented and trained new staff on proper procedures and policies.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed x-rays safely by correctly using shielding equipment following OSHA requirements.
- Positioned patients for optimal comfort and set up effective sterile fields before procedures.
- Explained imaging procedures to patients, offering comfort and assistance.
- Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Operated laboratory equipment and instruments correctly to conduct tests.
Customer Service Representative
The UPS Store 6003
02.2016 - 08.2022
- Responded to customer requests for products, services, and company information.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
- Resolved problems of missing merchandise, delivery cancellations, and incomplete deliveries.
- Utilized appropriate packing materials to guarantee fragile products arrived undamaged.
- Performed administrative tasks such as copying, faxing, and reception work with accuracy and efficiency.
- Developed creative design for print materials, brochures, banners, and signs.
- Completed physical inventory counts each month.
- Moved shipment materials to and from designated areas using hand trucks.
- Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
- Maintained payroll information by calculating, collecting, and entering data when needed.
Education
High School Diploma -
Altha Public School
Altha, FL05-2015
Skills
- Patient-focused care
- Intake control
- Check-in coordination
- EKG administration
- EMR / EHR
- Customer service
- Venipuncture and phlebotomy
- HIPAA compliance
- Radiation safety
- Radiologic technology
Timeline
Medical Assistant
Premier Cardiology Associates
12.2024 - Current
Medical Assistant
Allsouth Urgent Care
08.2022 - 12.2024
Customer Service Representative
The UPS Store 6003
02.2016 - 08.2022
High School Diploma -
Altha Public School
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