Tiffani Walters
Greenwood,IN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Customer Service Representative Team Lead
Geodis Logistics
Plainfield, IN
08.2022 - Current
- Prepared work orders, bills of lading or shipping orders to route materials.
- Troubleshot issues related to shipping in compliance with corporate procedures.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers through friendly conversations.
Material Handler
Fedex Express
Indianapolis, IN
05.2020 - 08.2022
- Assigned to one of the highest priority point position within the Indianapolis hub
- Operating equipment while observing standard safety procedures
- Ability to handle high volume of product within a timely manner
- Consistently hit expected deadlines on a nightly bases
- Lead and direct the team to consistently perform expectations.
Title Specialist
Opus VTR
Indianapolis, IN
10.2020 - 05.2021
- Answer incoming calls and emails regarding invoices or title status
- Maintained current BMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
- Processed title applications for new vehicles or transfers of ownership at a high volume.
Customer Service Representative 2
BMV
Martinsville
05.2019 - 10.2020
- Understanding and completing multiple transactions
- Providing outstanding customer service
- Processing mail in transactions
- Checking transactions to ensure accuracy
- Substituting for Customer Service Reps at other locations when needed
- Administer skills tests and evaluate driving skills
- Maintaining compliance with all laws of the state of Indiana relative to operations, Licensure and registration of personal motor vehicles.
Intake / Social Media
Selective Seconds
Greenwood, IN
12.2018 - 07.2019
- Inspecting all incoming product to insure it is floor ready.
- Uploading new product to social media.
- Understanding high in brands to price to a competitive market.
- Researched trending topics related to target audience.
Brand Team Member
Target
Greenwood, IN
11.2015 - 03.2018
- Plan and set Planograms for my departments.
- Monitor and analyze sales records and customer purchasing trends.
- Reviewed sales reports regularly to track progress against goals set by senior leadership.
- Answered store and merchandise questions and led customers to wanted items.
Education
Business Management Associates of Science -
Vincennes University
05.2015
Skills
- Data Entry
- Appointment Scheduling
- Microsoft Office understanding
- High-Energy Attitude
- Multi-Task Management
Timeline
Customer Service Representative Team Lead
Geodis Logistics
08.2022 - Current
Title Specialist
Opus VTR
10.2020 - 05.2021
Material Handler
Fedex Express
05.2020 - 08.2022
Customer Service Representative 2
BMV
05.2019 - 10.2020
Intake / Social Media
Selective Seconds
12.2018 - 07.2019
Brand Team Member
Target
11.2015 - 03.2018
Business Management Associates of Science -
Vincennes University
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