Tiffanie Ortiz
Los Angeles,CA
Summary
Proven front desk receptionist with a track record of enhancing customer satisfaction and streamlining office operations at companies like Hilton. Skilled in customer service and office organization, adept at improving billing accuracy by 30% and fostering positive work environments. Demonstrates exceptional time management and attention to detail, ensuring seamless coordination of care and efficient front desk services.
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Dr.Smile
01.2024 - 04.2024
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
Front Desk Receptionist
Dr. Ganji
05.2024 - 09.2024
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Promoted a positive office environment through excellent customer service skills and professional demeanor at all times.
- Demonstrated strong multitasking abilities while simultaneously managing phone lines, reception area cleanliness, and general administrative duties.
- Facilitated effective communication between patients, dental staff, and insurance providers to ensure seamless coordination of care.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Front Desk Receptionist
Hilton
11.2022 - 12.2023
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
Front Desk Receptionist
Hyatt Place
08.2021 - 11.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Developed strong working relationships with team members, fostering a positive work environment.
Crew Member
McDonald's
02.2018 - 07.2021
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Promoted a positive work environment through effective communication and teamwork among staff members
Education
Animo Inglewood
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Scheduling
- Office organization
Timeline
Front Desk Receptionist
Dr. Ganji
05.2024 - 09.2024
Front Desk Receptionist
Dr.Smile
01.2024 - 04.2024
Front Desk Receptionist
Hilton
11.2022 - 12.2023
Front Desk Receptionist
Hyatt Place
08.2021 - 11.2022
Crew Member
McDonald's
02.2018 - 07.2021
Animo Inglewood