Tiffaniey Scott
Reynoldsburg ,OH
Summary
Motivated professional with years of retail experience. Committed to top-tier performance. Strong leadership and motivational skills in addition to a focus on customer satisfaction. Maximize quality assurance through compliance with regulatory guidelines and training initiatives. Unwavering commitment to customer satisfaction, with the ability to build productive relationships, resolve complex issues, and win customer loyalty.
Overview
24
24
years of professional experience
Work History
Store Manager
Sephora
04.2021 - Current
- Create a climate where people are motivated to do their best to achieve objectives
- Oversee, execute, and/or manage every aspect of the store
- Manage ambiguity by constructively dealing with problems that do not have clear solutions
- Consistent in achieving all yearly objectives including a gain of 2.5 million dollars in sales
- (2021|7 million) (2023| on track for 9.5 million)
- Promoted 7 internal employees
- Partner with DM and LP to create strategies to prevent shrink
- Create a schedule for 30-40 employees, inclusive of 7 leaders, based on availability, business needs, events, and operational tasks
- Recruit, interview, and hire prospective employees according to business needs fostering a diverse & inclusive environment
- Oversee day-to-day store operations to maintain operational excellence as well as hitting operational KPIs.
Assistant Store Manager
Sephora
11.2015 - 04.2021
- Mentor new leaders & employees on store policies and procedures while providing guidance and support in their roles
- Manage inventory levels by ordering additional stock as needed, tracking sales trends, and adjusting orders accordingly
- Ensure all employees are celebrated, feel heard, and recognized daily
- Address employee issues, perform corrective actions, and terminate employment when necessary
- Monitored store operations to ensure compliance with safety regulations, company policies, and legal requirements
- Work with brand partners to plan events, trainings, and manage stock concerns
- Managed day-to-day operations including scheduling shifts, assigning tasks
- Assist SM with daily tasks, training, coaching, celebrations, and all day to day procedures
- Develop leads and elevated advisors through daily activities/cadences
- Partner with SM to deliver performance reviews, weekly check-ins, and plans for development
- Resolved customer complaints efficiently while maintaining excellent customer service
- Supervised Coordinators with cash handling processes to ensure accuracy of transactions
- Assisted customers with product selection, pricing, payment options and returns and exchanges
- Provided training to new employees on company policies and procedures
- Assisted in recruiting, interviewing, & hiring, training of all employees
- Partnered with Education lead on brand events, trainings, and Beauty advisor certifications
- Inspire team through company selling philosophy and assist with additional training as needed
- Drive conversion, credit, rewards program, ADS, and all services
- Ensured compliance with all store standards including inventory process/shrink prevention
- Partner with SM, DM, and LP to ensure shrink prevention policies are followed
- Hosted events and trainings for Freeze 24/7, ZIRH, Oscar Blandi Hair, & Reem Acra fragrance in the following retailer: Nordstrom, Bloomingdales, Saks Fifth Avenue & Macys
- Responsible for recruiting, hiring, training, and scheduling for all market specialists
- Based on annual sales NJ was top 3 market in the company
- Built positive relationships with store management & received support with marketing, trainings, and events
- Worked side by side with specialists selling, engaging with clients, and leading by example
- Used consultative sales strategies to effectively overcome client objections and maximize sales activity
- Managed multiple projects simultaneously while meeting tight deadlines
- Focused daily on IPT, SPH, and making overall store goal
- Maintained client loyalty through follow up and best practices
- Completed payroll, expenses, business reports, business recaps, and action plans.
Account Executive
TPR Holdings
01.2011 - 11.2015
- Analyzed business and executed in store corporate events, Sue Devitt personal appearances, cosmetic trend shows, grand openings, new store set-up, counter events, & at home beauty parties in NY/NJ
- 2 NJ Ulta accounts increased to top 3 company ranking
- Supported Director of Sales in planning and creating workshops, training manuals, and national events
- Utilized effective communication techniques to present company products and services
- Daily focus on IPT and SPH
- Built and maintained relationships with key customers to ensure repeat business
- One of top 20 reps in the company with $30k in sales every month
- Managed and developed sales team to meet or exceed monthly goals
- Responsible for interviewing, hiring, training, & scheduling
- Reviewed performance metrics regularly and provided feedback on individual performance
- Coordinated training sessions for new hires in order to ensure they had the necessary skillsets required for success in their roles
- Received multiple customer service 'All Star' awards and pacesetter status for $330k annual sales
- Communicated with SM, AE, & buyers about stock concerns and business needs.
Senior Beauty Director/Events Coordinator
Sue Devitt Beauty (company closed)
04.2008 - 01.2011
Sales Professional
Blue Mercury
03.2006 - 04.2008
Sales/Department Manager/Counter Manager
Nordstrom
02.2000 - 03.2006
- Analyzed business and executed in store corporate events, Sue Devitt personal appearances, cosmetic trend shows, grand openings, new store set-up, counter events, & at home beauty parties in NY/NJ
- 2 NJ Ulta accounts increased to top 3 company ranking
- Supported Director of Sales in planning and creating workshops, training manuals, and national events
- Utilized effective communication techniques to present company products and services
- Daily focus on IPT and SPH
- Built and maintained relationships with key customers to ensure repeat business
- One of top 20 reps in the company with $30k in sales every month
- Managed and developed sales team to meet or exceed monthly goals
- Responsible for interviewing, hiring, training, & scheduling
- Reviewed performance metrics regularly and provided feedback on individual performance
- Coordinated training sessions for new hires in order to ensure they had the necessary skillsets required for success in their roles
- Received multiple customer service 'All Star' awards and pacesetter status for $330k annual sales
- Communicated with SM, AE, & buyers about stock concerns and business needs.
Education
Associate in Arts (A.A.) - Fashion Merchandising
Berkely College
05.2003
Skills
- Microsoft Outlook
- Microsoft Office
- Sales Expertise
- Maximizing Profitability
- Financial Management
- Manage Budgets
- Team Leadership
- Mentoring
- Merchandising
- Service-Orientation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Store Manager
Sephora
04.2021 - Current
Assistant Store Manager
Sephora
11.2015 - 04.2021
Account Executive
TPR Holdings
01.2011 - 11.2015
Senior Beauty Director/Events Coordinator
Sue Devitt Beauty (company closed)
04.2008 - 01.2011
Sales Professional
Blue Mercury
03.2006 - 04.2008
Sales/Department Manager/Counter Manager
Nordstrom
02.2000 - 03.2006
Associate in Arts (A.A.) - Fashion Merchandising
Berkely College
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