TIFFANNIE Simpson
Madisonville,TN
Summary
Seasoned Shift Manager successful in keeping operations running smoothly and customers satisfied with high-quality service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives.
Overview
6
6
years of professional experience
Work History
Shift Manager
A & W All-American Food
Madisonville, TN
03.2024 - Current
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Assisted with kitchen preparation during peak times as needed.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
QC Technician
Havco Wood Products LLC
Vonore, TN
09.2018 - 03.2024
- Performed quality assurance inspections of incoming and outgoing materials to ensure compliance with established standards.
- Monitored production processes to detect potential problems and take corrective action as needed.
- Conducted tests on products such as dimensional, visual and functional inspections.
- Maintained records of testing results and generated reports for management review.
Education
Associate of Applied Science - Healthcare Management
Pellissippi State Community College
Knoxville, TN12-2025
Skills
- Customer Engagement
- Staff Management
- Shift Management
- Food Service Background
- Calibration standards
- Testing Procedures
- Product Sampling
- Specifications knowledge
- Product Inspection
- Data Interpretation
- Visual Inspection
References
References available upon request.
Timeline
Shift Manager
A & W All-American Food
03.2024 - Current
QC Technician
Havco Wood Products LLC
09.2018 - 03.2024
Associate of Applied Science - Healthcare Management
Pellissippi State Community College
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