Tiffany Acosta
Tulsa
Summary
Motivated and personable customer service specialist with over 6 years of experience in hospitality, guest relations, and front office operations. Skilled in handling high-volume interactions, managing payments and reservations, and creating welcoming environments for guests and clients. Adept at multitasking, organizing administrative procedures, and resolving customer concerns with professionalism and care. Eager to transition into a Leasing Consultant role to apply my communication, organizational, and client service strengths in a residential property setting.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Office Manager
Home 2 Suites by Hilton
05.2021 - Current
- Led front desk operations with a focus on guest satisfaction, achieving a 20% increase in positive feedback.
- Managed bookings, processed payments, and balanced daily financials with a high degree of accuracy.
- Transformed guest complaints into positive resolutions, demonstrating excellent conflict management.
- Ensured a clean, organized lobby and front desk area, comparable to model unit presentation in leasing.
- Trained staff and ensured consistent office and desk coverage, handling daily operational needs.
- Took initiative in managing tasks and supporting management, similar to duties required when property manager is unavailable.
Customer Service Casino Attendant
Hard Rock Hotel & Casino
06.2018 - 05.2021
- Delivered fast-paced service with a focus on accuracy and guest satisfaction.
- Handled sensitive player accounts, processed transactions, and assisted with disputes.
- Maintained professional demeanor while multitasking under pressure, similar to managing leasing inquiries and tenant concerns.
- Promoted a welcoming environment that encouraged return visits—skills directly transferable to property tours.
Sales Clerk
PrimeTime Nutrition
09.2017 - 05.2018
- Assisted customers with product selection and transactions using a POS system.
- Maintained organized storefront displays and managed stock levels, promoting efficiency.
- Demonstrated strong product knowledge and upselling ability, useful in leasing presentations.
Education
High School Diploma -
East Central Senior High School
Tulsa, OK05.2017
Skills
- Customer Interaction
- Deposit Handling
- CRM Tools & Microsoft Office (Word, Excel, Outlook)
- Phone & Email Communication Etiquette
- Scheduling & Reservation Management
- Office Organization & Supplies Tracking
- Social Media for Promotions & Outreach
- Conflict Resolution & Complaint Handling
- Confidentiality & Professional Conduct
- Fast Learner & Team-Oriented Approach
Certification
- Heart Training Certification – Hilton
- Core Sales Skills Certification – Hilton
- CPR/AED Certification – American Red Cross
Timeline
Front Office Manager
Home 2 Suites by Hilton
05.2021 - Current
Customer Service Casino Attendant
Hard Rock Hotel & Casino
06.2018 - 05.2021
Sales Clerk
PrimeTime Nutrition
09.2017 - 05.2018
High School Diploma -
East Central Senior High School
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