TIFFANY ALJAMI
Chicago,US
Summary
Empathetic Patient Service Representative Team Lead known for high productivity and efficient task completion. Specialize in patient communication, data management, and workflow optimization. Excel in leadership, problem-solving, and adaptability to ensure exceptional patient experiences and smooth team operations.
Overview
29
29
years of professional experience
Work History
IL
Womens Group Of Northwestern
Chicago, IL
01.2021 - 04.2025
- Scheduled patient appointments and managed daily office calendar.
- Coordinated with medical staff to ensure patient needs were met.
- Maintained electronic health records for accuracy and compliance.
- Processed insurance information and verified coverage details.
IL
Advocate Medical Group
Chicago, IL
09.2014 - 12.2020
- Handled patient complaints with empathy and professionalism.
- Verified insurance information for accuracy before appointments.
- Maintained patient records using electronic health record systems.
- Managed incoming calls and directed inquiries to appropriate departments.
- Assisted patients with appointment scheduling and registration processes.
Illinois
Aon Hewitt
Chicago, US
12.2007 - 11.2013
- Independently managed workload, reducing dependency on team lead and manager.
- Responded promptly to telephone inquiries and resolved complaints per standard operating procedures.
- Provided exceptional customer service by efficiently addressing inquiries and resolving issues.
- Maintained comprehensive knowledge of internal policies and procedures to assist customers effectively.
Customer Service Representative
First Transit
Glenview, IL
05.2003 - 12.2007
- Managed customer reservations through specialized booking software to optimize scheduling efficiency.
- Assisted customers with inquiries about services and policies to clarify offerings.
- Collaborated with drivers to ensure prompt pickups and drop-offs, maintaining operational flow.
- Trained new staff on reservation procedures and systems to enhance team competency.
- Delivered exceptional customer service that increased client satisfaction significantly.
Customer Service Representative
Danika/Paige Personnel
Burr Ridge, IL
03.2001 - 03.2003
- Managed workload independently with minimal supervision, ensuring timely task completion.
- Resolved customer inquiries and complaints by adhering to standard operating procedures.
- Provided excellent customer service through prompt issue resolution and support.
- Regularly updated and validated databases with new customer policy and insurance information.
- Analyzed data for errors and trends, recommending actionable process improvements.
Customer Service Representative
QuestNest Research
Atlanta, GA
06.1996 - 02.2001
- Developed in-depth understanding of internal policies and procedures to address customer inquiries accurately.
- Processed claims and ensured accurate documentation for timely resolution.
- Conducted projects showcasing proficiency in research analysis techniques for soft drinks like Coca-Cola.
- Researched options for improving maintenance of research information effectively.
Education
High School Diploma -
Chicago, IL
Chicago, IL05.1994
Some College (No Degree) - Medical Records
true
Tempe, AZSkills
- Registration management
- Proficient in Epic, Microsoft Office, Waystar, Greenway, CS Pro, Oracle
- Attention to detail
- Team leadership
- Conflict resolution
- Patient privacy protection
- Call center operations
- Registration management
- Proficient in Epic, Microsoft Office, Waystar, Greenway, CS Pro, Oracle
- Attention to detail
- Team leadership
- Conflict resolution
- Patient privacy protection
- Call center operations
References
References available upon request
Timeline
IL
Womens Group Of Northwestern
01.2021 - 04.2025
IL
Advocate Medical Group
09.2014 - 12.2020
Illinois
Aon Hewitt
12.2007 - 11.2013
Customer Service Representative
First Transit
05.2003 - 12.2007
Customer Service Representative
Danika/Paige Personnel
03.2001 - 03.2003
Customer Service Representative
QuestNest Research
06.1996 - 02.2001
High School Diploma -
Chicago, IL
Some College (No Degree) - Medical Records
true
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