Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany Allen

Raeford

Summary

Dynamic leader with proven expertise in shift leadership and customer service, honed at Walgreens and Cinnabon. Excelled in employee training, enhancing team performance, and elevating customer satisfaction. Demonstrated commitment to workplace safety and efficient operations, contributing to significant service quality improvements. Skilled in conflict resolution and relationship management, ensuring a positive and productive work environment.

Overview

6
6
years of professional experience

Work History

Shift Lead

Walgreens
09.2024 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Helped store management meet standards of service and quality in daily operations.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.

Environmental Services

Cape Fear Valley Medical
09.2023 - 09.2024
  • Collaborated with interdisciplinary teams on special projects or events requiring additional environmental services support.
  • Maintained smooth and efficient environmental services by effectively overseeing housekeeping and maintenance professionals.
  • Contributed to the achievement of organizational sustainability targets by consistently adhering to established policies, procedures, and best practices in environmental services delivery.
  • Ensured compliance with local, state, and federal regulations by regularly reviewing policies and procedures related to environmental services.
  • Contributed to overall hospital accreditation success through diligent adherence to environmental services standards set forth by regulatory agencies.
  • Provided exceptional customer service to patients, visitors, and staff while performing routine duties as an Environmental Services Assistant.
  • Addressed customer concerns promptly, demonstrating commitment to exceptional service delivery in all aspects of environmental services management.
  • Collaborated with environmental services staff to ensure proper cleaning, disinfection, and sterilization of patient care areas and equipment.

Shift Lead

Cinnabon
03.2019 - 10.2021
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Trained and mentored new employees to maximize team performance.
  • Maintained food displays and cleaned counters, dishes, floors and equipment to provide guests with efficient food service.
  • Enhanced customer satisfaction by providing timely and accurate food service in a professional manner.
  • Assisted in the management of food service operations, ensuring compliance with safety and sanitation regulations while maintaining high-quality food standards.
  • Exceeded customer and team member needs and expectations and delivered safe, accurate and pleasant food service and exemplary service to vendors and stakeholders.

Education

Associate of Applied Science -

Sandhills Community College
Pinehurst, NC

High School Diploma -

Sandhoke Early College Highschool
Raeford, NC
05-2017

Skills

  • Customer service focus
  • Employee training
  • Guest service
  • Team motivation
  • Conflict resolution
  • Workplace safety
  • Rules enforcement
  • Loss prevention
  • Coaching and mentoring
  • Inventory management
  • Relationship management
  • Shift leadership

Timeline

Shift Lead

Walgreens
09.2024 - Current

Environmental Services

Cape Fear Valley Medical
09.2023 - 09.2024

Shift Lead

Cinnabon
03.2019 - 10.2021

Associate of Applied Science -

Sandhills Community College

High School Diploma -

Sandhoke Early College Highschool
Tiffany Allen