Tiffany Ames
Crawford,MS
Summary
Hardworking Shift Leader gifted at reviewing team tasks to ensure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail, and goal achievement. Handles team needs with forward-thinking strategies and a strong focus on daily requirements. A well-coordinated planner is successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with a resourceful and upbeat nature.
Overview
23
23
years of professional experience
Work History
Shift Lead
Walgreens
12.2020 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
Apartment Manager
Sentry Asset
09.2012 - 11.2020
- Conducted move-out and move-in inspections to determine damages and market readiness charges.
- Met with potential tenants to negotiate rent, explain occupancy terms, and show available units.
- Managed property financial records by collecting rent from tenants and reconciling monthly accounts payable and receivable.
Customer Service Representative
Sitel
08.2009 - 09.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Service Technician
Sears
01.2004 - 05.2009
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Inspected equipment to diagnose operational issues.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
E-6 Supply Specialist
US Army
05.2000 - 12.2012
- Trained and coached supply team members on issues concerning Installation Property Accountability to realize compliance, cost savings, and efficiency.
- Provided briefings and monthly communications to promote property acquisition, accountability, and regulatory compliance.
- Closely monitored material readiness of high-priority units.
Education
High School Diploma -
West Lowndes High School
Columbus, MSAssociate of Arts - Banking And Financial Support Services
East Mississippi Community College
Scooba, MSSkills
- Performance Improvement
- Operations Monitoring
- Guest Service
- Regulatory Compliance
- Conflict Resolution
- Team Motivation
- Customer Service Management
- Account Management
- Problem-Solving
- Cash Handling
- Team Leadership
- Inventory Counts
Timeline
Shift Lead
Walgreens
12.2020 - Current
Apartment Manager
Sentry Asset
09.2012 - 11.2020
Customer Service Representative
Sitel
08.2009 - 09.2012
Service Technician
Sears
01.2004 - 05.2009
E-6 Supply Specialist
US Army
05.2000 - 12.2012
High School Diploma -
West Lowndes High School
Associate of Arts - Banking And Financial Support Services
East Mississippi Community College
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