Tiffany Benden
Dundalk,MD
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Patient Access Specialist
Medstar Health
03.2024 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
Patient Services Assistant
GBMC HealthCare - Greater Baltimore Medical Center
11.2022 - 03.2024
- Opened office each day and prepared money drawers.
- Greeted incoming patients, managed sign-ins and directed each to correct locations.
- Checked registrations and pay codes for next day's appointments.
- Printed department and physician schedules.
- Triaged telephone calls to effectively manage time and resources.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Scheduled patients for appointments and maintained master calendar.
- Supported patients and family members, actively listening to concerns and offering compassionate care.
Warehouse Associate
Amazon
10.2019 - 11.2022
- Worked safely around moving machinery.
- Performed inventory control, such as counting, and stocking merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Prepared orders for shipment by picking, packing, and labeling merchandise.
Ramp Agent
Southwest Airlines
09.2019 - 10.2019
- Stocked aircraft cabins with necessary equipment and supplies.
- Coordinated ground crew activities to complete objectives on schedule.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 20 daily flights.
Assistant Parts Manger
Dillons Bus Service
06.2017 - 09.2019
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Submitted reports to senior management to aid in business decision-making and planning.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Provided timely, insightful and accurate reports to upper management.
- Organized parts storage and stocked inventory according to established guidelines.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
Key Holder
Sweet Frog Frozen Yogurt
06.2016 - 06.2017
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
Education
High School Diploma -
Kenwood High School Ib And Sports Science
Baltimore, MD06.2017
Skills
- Information Collection
- Insurance Billing
- Solution Implementation
- Exceptional communication
- Warehouse Operations
- Shipping and receiving
- Inventory analysis
- Team Leadership
- Equipment Inspection
- Safety Procedures
Timeline
Patient Access Specialist
Medstar Health
03.2024 - Current
Patient Services Assistant
GBMC HealthCare - Greater Baltimore Medical Center
11.2022 - 03.2024
Warehouse Associate
Amazon
10.2019 - 11.2022
Ramp Agent
Southwest Airlines
09.2019 - 10.2019
Assistant Parts Manger
Dillons Bus Service
06.2017 - 09.2019
Key Holder
Sweet Frog Frozen Yogurt
06.2016 - 06.2017
High School Diploma -
Kenwood High School Ib And Sports Science
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