TIFFANY BENNETT
Customer Service
E. Stroudsburg,PA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Customer Service Representative
Blue Ridge Communications
06.2021 - Current
- Manage incoming calls from customers, answer questions, troubleshoot problems and handle complaints regarding products and services in a fast-paced environment
- Provide information about company’s special offering and upselling related products/services
- Contribute to team effort by accomplishing related results as needed U.S
- Census
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recorded account information to open new customer accounts.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
Enumerator
U.S. Census Bureau
Brooklyn , NY
08.2020 - 10.2020
- Responsible for collecting field data and site visits
- Gather, record, and encode information from a survey
- Explained the purpose of the Census, asked questions and recorded answers
- Assisted people in filling out surveys with complete and accurate information.
- Traveled door-to-door in assigned communities and requested participation in census interview, clearly explaining process and purpose.
- Drafted thorough and accurate reports, case summaries and work records.
- Addressed non-responsive initial interviewees by conducting follow-up calls or in-person visits to promote census importance and rights of participation.
- Executed follow up visits to houses to resolve survey issues or obtain additional information, expressing appreciation for participation and regret for inconvenience.
Claims specialist
Aegis Communication Grp
New York, NY
09.2010 - 09.2011
- Enrolled qualifying participants into Medicare health insurance
- Engaged with medical staff regarding customer care and billing
- Advocated on behalf of customer rights
- Coordinated with contracting department to resolve payer issues.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Maintained confidentiality of patient finances, records and health statuses.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Followed up with customers on unresolved issues.
Police Communication Technician
NYPD
Brooklyn, NY
12.2007 - 01.2010
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled Number calls per day to address customer inquiries and concerns.
Education
Associate Degree - Business Administration
Kingsborough Community College of The City University of New York
Brooklyn, NY 09.2000 - 05.2002
Skills
Word, Slack, Outlook, Zendesk, Microsoft office, Five 9,
Technical Support
Administrative support
Creative problem solving
Professional telephone demeanor
Complaint resolution
Certification
[Customer Service ], [Grace Institute ] - [Jan 2021-Mar 2021
Timeline
Customer Service Representative
Blue Ridge Communications
06.2021 - Current
[Customer Service ], [Grace Institute ] - [Jan 2021-Mar 2021
03-2021
Enumerator
U.S. Census Bureau
08.2020 - 10.2020
Claims specialist
Aegis Communication Grp
09.2010 - 09.2011
Police Communication Technician
NYPD
12.2007 - 01.2010
Associate Degree - Business Administration
Kingsborough Community College of The City University of New York
09.2000 - 05.2002