Tiffany Bowling
Bartow ,Fl
Summary
Versatile professional with experience in healthcare, insurance, and customer service. Current customer service representative with GEICO, skilled in communication, problem-solving, and policy support. Background in medical billing and coding with a strong focus on accuracy and compliance, along with fast-paced service experience that strengthened teamwork and time management. Currently pursuing a Bachelor’s degree in Allied Health Management, combining administrative skills and customer-focused service to support operational efficiency and quality outcomes.
Overview
1
1
Certification
Work History
Customer Service Representative
Vitalchek
Remote
06 2023 - 12 2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Home Health Aide
Home Helpers Home Care
Lakeland Fl
01 2023 - 12 2023
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
Customer Service Representative
GEICO, Government Employees Insurance
Lakeland Fl
04 2025 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in training programs to enhance product knowledge and customer service skills.
Education
GED
Trenton Tn2015
Medical Billing And Coding -
FTC college
Orlando12.2025
Skills
- Creative problem solving
- Administrative support
- Account management
- Technical Support
- Recordkeeping strengths
- Complaint resolution
- Professional telephone demeanor
- Service standard compliance
- Medical terminology knowledge
- Medical billing code accuracy
- Multitasking Abilities
- Active Listening
- Data Entry
- Dependable and Responsible
- Medical claims coding
- Account management
- Multi-line phone talent
- CRM
- POS systems expert
Certification
- NCICS - Insurance and Coding Specialist
- Licensed - 2044- Personal Lines Agent
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Timeline
Customer Service Representative
Vitalchek
06 2023 - 12 2024
Home Health Aide
Home Helpers Home Care
01 2023 - 12 2023
Customer Service Representative
GEICO, Government Employees Insurance
04 2025 - Current
GED
Medical Billing And Coding -
FTC college