Tiffany Byer
Summerville,SC
Summary
Sales professional with management and strong customer service experience. Self-motivated, results driven with a priority on continuous improvement. Makes independent decisions. Strong organizational skills. Adapts to change and has excellent communication skills.
Overview
30
30
years of professional experience
Work History
Customer Service Representative
Verizon Wireless
Summerville, South Carolina
07.2013 - 01.2026
- Resolved customer complaints through effective communication and problem-solving.
- Assisted customers in selecting products and managing orders, billing, returns, exchanges, activations, and technical support to enhance overall satisfaction.
- Cultivated strong customer relationships that fostered loyalty and encouraged repeat business.
Winback Coordinator
Verizon Wireless
Meriden, Connecticut
07.2006 - 07.2013
- Presented offers to retain customers and enhance revenue through Verizon Wireless products and services
- Reinstated customers who switched carriers by delivering tailored solutions
- Handled inbound and outbound calls to reinstate future date and same day disconnects
Continuity Marketing Coordinator
Verizon Wireless
Meriden, Connecticut
07.2001 - 07.2006
- Educated customers on products and services, contributing to customer retention and decreased churn rates
- Assessed customer usage, recommended new plans, and facilitated contract renewals daily
- Monitored and documented daily performance metrics using predictive dialer for inbound and outbound calls
Retail Sales Associate
Verizon Wireless
Clifton Park, New York
08.1998 - 07.2001
- Processed customer transactions with point-of-sale systems to ensure accurate and timely service.
- Maintained inventory levels and organized stock to optimize product availability and store presentation.
- Collaborated with team members to establish a welcoming store environment that enhanced customer experience.
Customer Service Representative
Verizon Wireless
Clifton Park, New York
09.1997 - 08.1998
- Delivered exceptional customer service, contributing to high customer satisfaction rates.
- Anticipated customer needs to enhance service delivery, improving overall customer experience.
- Identified and presented upselling opportunities tailored to customer needs, increasing sales potential.
Customer Service Representative
Air Page
Albany, New York
03.1997 - 08.1997
Customer Service Representative
Page New York
Albany, New York
09.1995 - 10.1996
Education
Project Management Certification -
Villanova University
Villanova, PA12-2012
Graphic Design
Russell Sage College of Albany
Albany, NY05-1995
Marketing
Bay Path College
Longmeadow, MA05-1991
Skills
- Excel
- PowerPoint
- Data analysis
- Adobe Photoshop
- Adobe illustrator
- Quark Express
- Word Perfect
- Lotus
- Cisco
- Magellan
Timeline
Customer Service Representative
Verizon Wireless
07.2013 - 01.2026
Winback Coordinator
Verizon Wireless
07.2006 - 07.2013
Continuity Marketing Coordinator
Verizon Wireless
07.2001 - 07.2006
Retail Sales Associate
Verizon Wireless
08.1998 - 07.2001
Customer Service Representative
Verizon Wireless
09.1997 - 08.1998
Customer Service Representative
Air Page
03.1997 - 08.1997
Customer Service Representative
Page New York
09.1995 - 10.1996
Project Management Certification -
Villanova University
Graphic Design
Russell Sage College of Albany
Marketing
Bay Path College