Tiffany Coe
Walmart
Mount Airy ,NC
11
years of professional experience
Professional Summary
Dedicated and adaptable HR professional with experience supporting associates and leadership in a fast-paced retail environment. Passionate about helping people, building strong relationships, and creating a positive workplace culture. Tech-savvy and highly proficient with computer-based systems, with strong communication, problem-solving, and organizational skills. Known for remaining calm under pressure, stepping in wherever needed, and continuously seeking opportunities to learn and grow. Successfully maintained the lowest associate turnover in the region, demonstrating a strong commitment to employee engagement and retention.
Work History
People Lead
7 Years 3 Months- Supported associate engagement efforts to improve morale, recognition participation, and workplace culture.
- Monitored attendance, scheduling, availability, and staffing needs to help maintain proper coverage and operational efficiency.
- Prepared HR communications and recruiting materials to build awareness of job openings, engagement activities, recognition programs, and store initiatives.
- Partnered with store leadership on performance and conduct concerns through proper documentation and consistent company standards.
- Assisted leadership with tracking training completion, staffing needs, attendance, and daily operational expectations.
- Served as primary contact for associates and leadership by providing guidance, resolving concerns, and connecting individuals with needed resources.
- Promoted positive, inclusive workplace culture by serving as trusted resource and advocate for associates.
- Coordinated community involvement and charitable initiatives, including fundraising, donation drives, and local community partnerships.
- Documented coaching conversations, disciplinary actions, investigations, and performance-related discussions while maintaining confidentiality and professionalism.
Home Department Manager
1 Year 4 Months- Managed home department merchandise presentation, maintaining accurate modular setups and replenishment standards.
- Coordinated freight processing, zoning, and floor recovery to keep aisles organized and shoppable.
- Trained associates on department procedures, customer service expectations, and daily task priorities.
- Monitored inventory levels and adjusted replenishment to reduce stockouts and overstock conditions.
- Executed planograms and feature changes to align shelf layouts with merchandising standards.
Fashion Department Manager
2 Years 2 Months- Managed department merchandise flow, maintaining stock levels and organized sales floor presentation.
- Coordinated associate assignments to support daily operations and customer service coverage.
- Monitored inventory accuracy, corrected discrepancies, and replenished fast-moving products.
- Trained associates on policies, task execution, and service standards.
- Reviewed sales trends and adjusted merchandising priorities to support product availability.
Customer Service Manager
6 Months- Managed customer inquiries, complaints, and returns while maintaining Walmart service standards.
- Supervised front-end associates to ensure efficient checkout, queue management, and customer support.
- Trained team members on POS procedures, refund policies, and service recovery techniques.
- Coordinated daily schedules and task assignments to maintain consistent service
Education
High School Diploma
Business Leadership
People And Business Leadership Essentials
Skills
Friendly
positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Computer skills
Multitasking Abilities
Timeline
People Lead
Walmart
07.2019 - CurrentRead More
Home Department Manager
Walmart
03.2018 - 07.2019Read More
Fashion Department Manager
Walmart
01.2016 - 03.2018Read More
Customer Service Manager
Walmart
07.2015 - 01.2016Read More
North Surry High School
High School Diploma
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Bellevue University
Business Leadership
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Bellevue University
People And Business Leadership Essentials
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