Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Tiffany Colfax

Tiffany Colfax

Clifton,NJ

Summary

Proficient in answering, recording and logging all customer calls. Offering almost two years of experience in operating switchboards.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Telephone Operator

Anserve
Butler , New Jersey
12.2019 - 12.2020
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Collected and verified telephone numbers, addresses and proper spelling of names.
  • Provided relay service for hearing-impaired users.
  • Supported customers by managing [Number] calls per day efficiently while maintaining professionalism and upbeat tone.
  • Connected callers with appropriate professional, department or business.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.

Housekeeper

Comfort Cleaning
Chester , NY
05.2019 - 11.2019
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
  • Disinfected bathrooms and removed mold from shower stalls and bathtubs.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Polished glass surfaces and windows.

Teacher Assistant

First Class MInds
Florida, NY
07.2018 - 05.2019
  • Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
  • Provided one-on-one and group-based learning support to maintain student progress and development.
  • Kept records of student progress for teachers and parents and made notes on details such as behavior, grades, comprehension and personal growth.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.

Head Teacher

Engel's Daycare
Middletown, NY
05.2017 - 06.2018
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Preperation of lesson plans
  • Balanced children's days between play, instruction and rest with well-designed schedules.
  • Crafted nutritious meals and kept lots of fresh fruit and vegetables on hand to prevent unhealthy snacking.
  • Changed diapers of very young children and assisted older kids with bathroom requirements.
  • Treated basic first aid needs such as cleaning and bandaging minor cuts.
  • Met with parents about daily activities, positive developments and issues.

Private Babysitter

Self Employed
Bloomingdale, NJ
10.2008 - 12.2015
  • Prepared healthy, age-appropriate snacks and meals.
  • Assisted children with homework assignments and special projects across different subjects.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Communicated positively with children and guardians.
  • Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.

Cashier/Waitress

Sausalito Fish And Chips Restaurant
Butler, NJ
08.2007 - 09.2008
  • Restocked and organized merchandise in front lanes.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Completed inventory counts and ordered merchandise.
  • Maintained cash drawer
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

Education

GED -

Butler High School
Butler, NJ
06.2010

Skills

  • Search directories
  • Professional communication
  • Telephone reception
  • Greeting customers
  • Message logging
  • Decision Making
  • Good Telephone Etiquette
  • Multitasking Abilities

Certification

- Hipaa Awareness for Business Associate's

-Shaken Baby Syndrome

- First Aid-Cpr

Timeline

Telephone Operator

Anserve
12.2019 - 12.2020

Housekeeper

Comfort Cleaning
05.2019 - 11.2019

Teacher Assistant

First Class MInds
07.2018 - 05.2019

Head Teacher

Engel's Daycare
05.2017 - 06.2018

Private Babysitter

Self Employed
10.2008 - 12.2015

Cashier/Waitress

Sausalito Fish And Chips Restaurant
08.2007 - 09.2008

GED -

Butler High School

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Tiffany Colfax