Tiffany Contreras
Phoenix,AZ
Summary
Detail-oriented sales associate skilled in customer service, inventory management, and transaction processing. Proven ability to train cashiers and create visually appealing merchandising displays.
Overview
3
3
years of professional experience
Work History
Sales Associate
Ross Inc
Phoenix, Arizona
12.2024 - Current
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection and inquiries.
- Assisted customers with transactions and resolved payment issues promptly.
- Helped customers find specific products, answered questions, and offered product advice.
- Provided accurate information about products, prices and services.
- Described merchandise and explained use, operation and care.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Trained new cashiers on register operations and customer service standards to ensure consistency in service quality.
- Trained cashiers in customer service best practices, such as greeting customers with a friendly smile and providing excellent service.
- Trained new associates on operational procedures and customer service standards.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Organized merchandise displays to attract customer attention and promote sales.
- Restocked shelves to maintain sufficient inventory levels.
- Received product shipments and arranged them on retail shelves for easy access and improved shopping experience.
- Answered incoming telephone calls to provide store, products and services information.
- Performed other duties as assigned by upper management.
- Built and maintained relationships with peers and upper management to drive team success.
Retail Sales Associate Cashier
Aeropostale
Tempe, Arizona
10.2023 - 08.2024
- Greeted customers and provided excellent customer service.
- Assisted customers with product selections and inquiries.
- Operated cash register and processed customer transactions efficiently.
- Processed payments with cash, credit and debit cards, checks, gift cards, and store credits.
- Handled returns and exchanges according to store policies.
- Organized merchandise displays and replenished stock to ensure product availability.
- Participated in store promotions and events to boost sales visibility.
- Performed general housekeeping duties such as sweeping floors, dusting shelves.
Retail Sales Associate Cashier
Kohls Corp
Chandler, Arizona
06.2023 - 09.2023
- Assisted customers with product inquiries and recommendations.
- Assisted customers in locating items within the store.
- Created and maintained organized, visually appealing merchandise displays to attract customer attention.
- Arranged merchandise on shelves for optimal visibility and accessibility, improving customer navigation. in the store for easy access by customers.
- Maintained a clean and organized work area throughout the shift.
Education
High School Diploma -
Tempe High School
Tempe06-2024
Skills
- Customer service
- Inventory management
- Transaction processing
- Visual merchandising
- Cash handling
- Team collaboration
- Employee training
- Attention to detail
- Retail merchandising expertise
- Merchandising
- Listening skills
Timeline
Sales Associate
Ross Inc
12.2024 - Current
Retail Sales Associate Cashier
Aeropostale
10.2023 - 08.2024
Retail Sales Associate Cashier
Kohls Corp
06.2023 - 09.2023
High School Diploma -
Tempe High School