Tiffany Cugnini
Bayfield,CO
Summary
Dynamic Lead Patient Care Coordinator at Signature Dental Partners with a strong work ethic and exceptional problem-solving skills. Enhanced patient satisfaction through effective communication and optimized appointment management, significantly reducing wait times. Proficient in electronic health records, ensuring accurate data entry while fostering a positive team environment.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Lead Patient Care Coordinator
Signature Dental Partners
Durango, CO
01.2022 - Current
- Maintained a high level of customer service while managing difficult situations or disputes involving patients or family members.
- Decreased patient wait times through effective resource allocation and appointment management.
- Optimized insurance claims processing by maintaining accurate and up-to-date patient information in electronic health records.
- Boosted patient satisfaction by addressing concerns promptly and resolving issues in a timely manner.
- Promoted a positive work environment through open lines of communication, regular feedback sessions, and team-building activities.
- Developed strong relationships with external vendors and suppliers to secure necessary resources at competitive prices.
- Trained new Patient Care Coordinators to ensure consistent quality of service across the team.
- Managed high call volumes efficiently, triaging calls effectively and directing them to appropriate personnel as needed.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Increased staff productivity by coordinating schedules, delegating tasks, and monitoring performance metrics regularly.
- . Supported clinical staff in providing exceptional care through seamless coordination of appointments, referrals, tests, and follow-up visits.
Lead Dental Assistant
John A Rothchild
Durango, CO
04.2012 - 01.2022
- Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Took dental images following strict patient protection rules, applying lead aprons.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Assisted dentists in various procedures, ensuring accurate treatment delivery and high-quality patient care.
- Developed strong relationships with patients, fostering a welcoming environment that encouraged return visits.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, Type, casts and impressions.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Reduced wait times by effectively managing exam room turnover between appointments, minimizing downtime for both staff members and patients alike.
- Conducted routine maintenance on dental equipment, prolonging the life span of costly tools and instruments essential for daily operations.
- Enhanced patient comfort by providing thorough explanations of dental procedures and answering questions with patience.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
- Acted as a liaison between patients and dental specialists, streamlining the referral process and fostering seamless continuity of care.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
- Typed patient data into computer system using Software while following privacy laws and maintaining high-level accuracy.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Assisted in marketing efforts to attract new patients, showcasing the practice''s commitment to top-notch oral health care services.
- Participated in ongoing professional development opportunities, staying current on best practices within the field of dentistry.
- Coordinated continuing education courses for colleagues within the practice, further enhancing the clinical skills of each team member.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Assisted in chair-side dental procedures by filling cavities and taking impressions.
- Scheduled and confirmed patient appointments.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
Medical Receptionist
Centura Health
Durango, CO
01.2010 - 04.2012
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Transcribed phone messages and relayed to appropriate personnel.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
Early Childhood Care And Education
University of Phoenix
Tempe, AZAccounting
Fort Lewis College
Durango, COSkills
Strong work ethic
Ability to remain organized and efficient
Strong communication and interpersonal skills
Good problem solving and analytical skills
Proficient in data entry and record keeping
Booking and accounting experience
Certification
National Certified Dental Assistant
Myo Functional Therapist Certification
Laser Certification
Timeline
Lead Patient Care Coordinator
Signature Dental Partners
01.2022 - Current
Lead Dental Assistant
John A Rothchild
04.2012 - 01.2022
Medical Receptionist
Centura Health
01.2010 - 04.2012
Early Childhood Care And Education
University of Phoenix
Accounting
Fort Lewis College