Tiffany Denson
MILWAUKEE,WI
Summary
Detail-oriented professional with a strong background in case management and crisis intervention. Recognized for exceptional documentation and reporting skills, enhancing service delivery and client satisfaction through effective time management and organized processes.
Overview
19
19
years of professional experience
Work History
Case Manager/Shelter Supervisor
Hebron Housing Services
12.2025 - Current
- Assisted clients in accessing housing resources and support services.
- Coordinated case management activities to ensure timely client follow-up.
- Conducted assessments to identify client needs and appropriate interventions.
- Developed individualized service plans in collaboration with clients and stakeholders.
- Maintained accurate records of client interactions and progress updates.
- Collaborated with community organizations to enhance service delivery options.
- Monitored client outcomes to evaluate effectiveness of implemented strategies.
- Provided crisis intervention and support during critical situations for clients.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
Supervised Visitation Worker
Butterflies Family Services
05.2025 - 01.2026
- Facilitated supervised visitations between children and parents in a safe, structured environment.
- Monitored interactions to ensure compliance with safety protocols and emotional well-being of children.
- Documented visitation observations and provided detailed reports to social workers for case evaluations.
- Collaborated with families to develop personalized visitation plans tailored to individual needs.
- Assisted in crisis intervention during visitations, ensuring a calm environment for all parties involved.
- Educated parents on effective communication strategies to enhance relationship-building with their children.
- Maintained accurate records of client visits and progress notes within agency management systems.
Crisis Intervention Specialist
Inspire MKE
03.2024 - 05.2025
- Provided crisis intervention services to individuals in acute distress, ensuring immediate safety and support.
- Collaborated with multidisciplinary teams to develop tailored intervention plans for diverse client needs.
- Utilized de-escalation techniques to effectively manage high-stress situations, enhancing client outcomes.
- Conducted comprehensive assessments to identify risk factors and recommend appropriate resources.
- Facilitated group sessions to promote coping strategies and resilience among clients facing challenges.
- Trained new staff on crisis intervention protocols and best practices, fostering a supportive work environment.
- Provided emotional support to clients, enabling them to better cope with challenging situations.
- Supported families in understanding their loved ones'' needs during times of crisis, promoting better engagement in the healing process.
- Developed strong rapport with clients, establishing trust and fostering open communication channels.
- Maintained accurate records and documentation in compliance with regulatory requirements, ensuring seamless service delivery.
Supervised Visitation Monitor
Milwaukee Area Parents/MAPS
01.2023 - 03.2024
- Facilitated supervised visitation sessions, ensuring safe and supportive environments for families.
- Documented observations and interactions during visits to provide accurate reports for court hearings.
- Communicated effectively with parents, children, and legal representatives to address concerns and needs.
- Developed individualized visitation plans tailored to family dynamics and specific requirements.
- Maintained confidentiality and compliance with legal standards throughout all visitation processes.
- Coordinated scheduling of visits to optimize availability for families and facilitate smooth transitions.
Lead Medical Support Assistant
Dungarvin Wisconsin
03.2020 - 09.2022
- Supervised daily operations of medical support staff to ensure efficient patient care delivery.
- Coordinated appointment scheduling and follow-ups, improving patient access to services.
- Trained and mentored new medical support assistants, enhancing team performance and service quality.
- Implemented process improvements that streamlined administrative workflows and reduced turnaround times.
- Facilitated communication between healthcare providers and patients, fostering collaborative care environments.
- Led initiatives to enhance patient satisfaction through feedback collection and service adjustments.
- Reduced administrative errors through meticulous attention to detail in documentation management processes.
- Facilitated communication between patients, families, and medical staff members to ensure everyone remained informed about ongoing treatment plans and progress updates.
Customer Service Representative
Check N Go
02.2021 - 12.2021
- Resolved customer inquiries and complaints efficiently, ensuring high levels of satisfaction.
- Assisted in training new staff on customer service protocols and company policies.
- Implemented process improvements to streamline customer interactions and reduce wait times.
- Coordinated with cross-functional teams to address complex customer issues effectively.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Lead Residential Support Assistant
Broadstep Behavioral Health
08.2019 - 04.2021
- Facilitated communication between clients and behavioral health professionals to enhance service delivery.
- Developed and maintained client documentation systems to ensure compliance with regulatory standards.
- Assisted in crisis intervention strategies, promoting a safe environment for clients and staff.
- Coordinated scheduling and logistics for client appointments, optimizing resource allocation.
- Trained new staff on operational procedures and best practices within the support framework.
- Led team meetings to discuss case management updates, fostering collaborative problem-solving approaches.
- Cultivated strong working relationships with clients by delivering personalized service tailored to their specific needs and preferences.
- Mentored junior support staff to enhance their skills in client interaction and behavioral health protocols.
- Adapted quickly to changing priorities while managing daily caseloads efficiently under tight deadlines.
- Enhanced customer satisfaction by addressing and resolving support inquiries in a timely manner.
- Maintained detailed records of customer interactions, noting any trends or recurring issues for further analysis.
- Implemented best practices for data entry accuracy, streamlining information retrieval efforts across departments effectively.
1st Shift Supervisor
My Home Your Home/Lissy's Place
05.2007 - 05.2019
- Supervised daily operations, ensuring adherence to safety protocols and quality standards.
- Trained and mentored staff on operational procedures and best practices.
- Implemented workflow improvements, enhancing efficiency across team tasks.
- Coordinated schedules to optimize personnel deployment during peak hours.
- Conducted performance evaluations, providing constructive feedback to team members.
- Monitored inventory levels, facilitating timely restocking of essential supplies.
- Resolved conflicts and addressed employee concerns to maintain a positive work environment.
- Collaborated with management to develop strategic initiatives for operational excellence.
- Established effective communication channels between team members, fostering collaboration and problem-solving capabilities.
Education
High School Diploma -
Dwight D Eisenhower High School
Blue Island, IL06-1985
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Active listening
- Organization and multitasking
- Documentation and reporting
- Relationship building
Accomplishments
Worked with several different agencies with feeding and providing shelter for those in need.
Timeline
Case Manager/Shelter Supervisor
Hebron Housing Services
12.2025 - Current
Supervised Visitation Worker
Butterflies Family Services
05.2025 - 01.2026
Crisis Intervention Specialist
Inspire MKE
03.2024 - 05.2025
Supervised Visitation Monitor
Milwaukee Area Parents/MAPS
01.2023 - 03.2024
Customer Service Representative
Check N Go
02.2021 - 12.2021
Lead Medical Support Assistant
Dungarvin Wisconsin
03.2020 - 09.2022
Lead Residential Support Assistant
Broadstep Behavioral Health
08.2019 - 04.2021
1st Shift Supervisor
My Home Your Home/Lissy's Place
05.2007 - 05.2019
High School Diploma -
Dwight D Eisenhower High School