TIFFANY DOUGLAS
Markham,IL
Summary
Organized and motivated specialist with 10+ years dealing with corporate accounts. . Adds value to any organization in need of great collaboration,interpersonal and multitasking abilities. Knowledgeable about analytical approaches, data modeling and trend forecasting. Advanced skills in Epic, Salesforce, Word, Excel .
Overview
11
11
years of professional experience
Work History
Intake Coordinator
Highmark Blue Cross Blue Shield
Wilmington, DE
08.2022 - Current
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Examined claims, records and procedures to grant approval of coverage.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Compiled and coded patient information or data in appropriate computer system.
Healthcare Receivable Specialist
Navient
Hendersonville, TN
05.2020 - 06.2022
- Updating records in Epic and FACS
- Performed various accounts receivable functions, handled cash receipts posting, updated cash flow reports and researched chargebacks and write-offs.
- Reaching out to patients once insurance was billed in order to obtain payments due.
- Examined and processed chargeback notifications to customers for payment to avoid releasing debt to outside collection agencies.
Contact Tracer
Cook County Department of Public Health
Chicago, IL
12.2019 - 04.2022
- Followed set protocol for contacting assigned newly diagnosed COVID-19 case patients and documented contact attempts and timeframes.
- Furnished case patients with contact information outlined in Illinois protocol for local health department to support contact tracing.
- Leveraged scripted template to guide interview process, ask required questions and conduct interactions with professionalism and empathy.
- Completed data entry in Salesforce to facilitate case interview and elicited close contacts into designated system immediately after obtaining.
Investment Specialist
Capital One
Rolling Meadows, IL
05.2012 - 10.2019
- Adhered to bank and legal guidelines for reporting, loan approvals and money handling.
- Worked with different software packages as Google Docs, Salesforce, Word, Excel, Powerpoint
- Managed client transactions from pitch to close
- Developed strategies for clients,financial model analyzed market data and prepare client portfolios
Education
Associate of Applied Science -
Midwestern Career College
Chicago, IL05.2018
Skills
- Verbal and Written Communication
- Relationship Building
- Problem-Solving
- Client Databases
Timeline
Intake Coordinator
Highmark Blue Cross Blue Shield
08.2022 - Current
Healthcare Receivable Specialist
Navient
05.2020 - 06.2022
Contact Tracer
Cook County Department of Public Health
12.2019 - 04.2022
Investment Specialist
Capital One
05.2012 - 10.2019
Associate of Applied Science -
Midwestern Career College
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