Tiffany E. Ancrum
Ridgeville,SC
Summary
To employ my knowledge and experience with intention of securing a professional career with the opportunity for challenges and career advancement, while gaining knowledge of new skills and expertise that will utilize my academic and current abilities to endure further professional growth. I am willing to learn everything there is to know about anesthesia.
Overview
23
23
years of professional experience
Work History
Customer Care Representative
T-Mobile
North Charleston, SC
08.2013 - Current
- Promoted to Elite Expert
- Assisted with training new hires
- Address customer issues and resolve them in a timely and efficient manner
- Offer services and products that would benefit the customer in using their phone with T-Mobile
- Build a rapport with tenured customers by acknowledging their loyalty as customers and showing concern gratitude for their business
- Partnered with upper management to create an unforgettable customer experience
- Answer 80-90 inbound calls
- Provide knowledge about their account, plan, device, due date, and monthly charges
- Offer additional services that would add to their use and enjoyment of T-Mobile services and products
- Strengthen relationship between management team and associates by making new hires feel like family
Customer Care Representative
NCO Financial
North Charleston, SC
06.2001 - 08.2013
- June 2001-Mar 2003- Customer Care Core/Long Distance
- Mar 2003-June 2006- AT&T Broadband/Comcast Cable
- June 2006-May 2011- AT&T East/Connecticut Project
- May 2011-August 2013- AT&T Southeast Project
- Completed PAL PEER LEARNING- certified to train new employees
- Communicate with patients/clients/customers by telephone and/or written correspondence to attempt to bring resolution to unpaid accounts
- Supply thorough customer service, maintain positive patient/client/customer relations, and work efficiently in the name of the client
- Provide thorough, efficient, and accurate update on computer files for each call made
- When requested, process all correspondences with adherence with pertinent legislation guidelines where applicable
- Knowledge, understanding and compliance with all applicable Federal, State and Local laws and regulations that regulate the collection industry
- Knowledge, understanding and compliance with NCO Financial policies and procedures
- Maintain knowledge of functional area and company policies and procedures
- Provide feedback to management concerning possible problems or areas of improvement
- Make recommendations to implement improved processes
Education
High School Diploma -
Summerville High School
Summerville, SCAssociates Degree - Health Services
Columbia College
Columbia, MissouriSkills
- Leadership
- Communication skills
- Interpersonal skills
- Customer Service Skills
- Presentation
- Public Speaking
- Mentoring
- Tutoring
- Multi-task Management
- Coordination
- Computer Skills
- Microsoft Office
- Attention to Detail
- Organization
- Setting Priorities
- Hands-on Experience
- Resourcefulness
- Self-confidence
- Quick Learner
- Client Service
- Analytical Skills
- Research Skills
- Organizational Skills
- Problem Solving
- Motivation
- Positive Environment
References
Available upon request
Timeline
Customer Care Representative
T-Mobile
08.2013 - Current
Customer Care Representative
NCO Financial
06.2001 - 08.2013
High School Diploma -
Summerville High School
Associates Degree - Health Services
Columbia College