Tiffany Edwards
Louisville,MS
Summary
Dynamic Patient Coordinator with a proven track record at People's Dental, enhancing front office efficiency through exceptional organizational skills and customer service. Expert in insurance verification and appointment scheduling, I adeptly handle sensitive situations with empathy, ensuring patient satisfaction and confidentiality while streamlining operations.
Overview
9
9
years of professional experience
Work History
Patient Coordinator
People's Dental
03.2021 - 05.2025
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Up front payments, for what is due or past due
- Scheduled appointments
Assistant Manager
First Metropolitan Financial Services, Inc
02.2016 - 03.2021
- Collections
- Loan Applications
- Closing Loans
- Garnishments
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
High School Diploma -
Starkville High School
Starkville, MSSkills
- Insurance verification
- Appointment scheduling
- Patient confidentiality
- Electronic records management
- Customer service
- Organizational skills
- Collections
Timeline
Patient Coordinator
People's Dental
03.2021 - 05.2025
Assistant Manager
First Metropolitan Financial Services, Inc
02.2016 - 03.2021
High School Diploma -
Starkville High School
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