Tiffany Edwards

. Assisted provider with 80 plus patients a day.

. Obtained and documented patient medical history, vital signs and current complaints at intake.

.Verified patient insurance eligibility, collected copayments, and entered patient information into the Epic system.

. Administered injections/medications, collect lab samples (urine, blood), and maintain sterile, stocked exam rooms.

• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed opening and closing duties to get ready for the day.
• Maintained medical equipment and supplies, ensuring readiness for daily operations.
• Managed patient check-in and appointment scheduling processes efficiently.

• Managed a high volume of incoming calls and emails from remote customers, consistently meeting or exceeding performance metrics for response time and customer satisfaction
• Provided administrative support to multiple departments by handling tasks such as filing documents, photocopying materials, and distributing mail
• Managed office supplies inventory; ordered new supplies as needed while maintaining cost control measures

• Assisted store manager in overseeing daily operations, including inventory management, staff scheduling, and customer service
• Managed cash handling procedures, ensuring accuracy and compliance with company guidelines
• Conducted regular performance evaluations for team members, providing constructive feedback for improvement

• Implemented performance metrics and conducted regular performance evaluations for staff members
• Managed daily operations of branch, overseeing a team of 4 employees
• Process payday loans, checking cashing, heavy cash handling, and collections