Tiffany Epps
Rineyville,KY
Summary
It is a pleasure to connect. My professional journey, uniquely shaped by experiences as a military spouse and mother to two boys, has profoundly developed my resilience, adaptability, and exceptional organizational capabilities.
My background has cultivated a highly resilient, adaptable, and organized professional approach. I excel in strategic planning, proactive problem-solving, and efficient execution. My client-centric philosophy prioritizes empathy, active listening, and building strong, lasting relationships. With experience in educational and customer service roles and the healthcare field, I consistently deliver tailored solutions and drive positive outcomes, leveraging technology for continuous innovation.
Overview
16
16
years of professional experience
Work History
Substitute Teacher
DODEA Schools
Fort Knox, Kentucky
02.2024 - Current
- Executed diverse lesson plans from regular teachers across various subjects, ensuring continuity in student learning.
- Facilitated engaging classroom activities that promoted active participation and fostered a positive learning environment.
- Supported diverse student needs using differentiated instruction strategies.
- Coordinated with staff to ensure smooth transitions between classes and activities, enhancing overall classroom management.
- Implemented school policies and procedures in the classroom.
Sales Associate
Spirit Halloween Super Store
Livermore, California
09.2019 - 11.2019
- Provided exceptional customer service by addressing questions and concerns promptly.
- Helped customers find specific products, answered questions, and offered product advice.
- Educated customers about store promotions and special offers effectively.
- Handled returns and exchanges while ensuring a positive customer experience.
- Answered incoming telephone calls to provide store, products and services information.
Warehouse Associate
Dirt Cheap Warehouse
Blue Mountain, Mississippi
08.2012 - 07.2013
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Organized inventory to ensure efficient stock management and accessibility.
- Recorded and tracked inventory levels using computerized systems accurately.
- Collaborated with supervisors to improve workflow processes and reduce delays.
- Implemented safety protocols to minimize workplace accidents and hazards.
Home Health Aide
CNA
Ripley, Mississippi
01.2011 - 09.2011
- Assisted clients with daily living activities, including bathing and grooming.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Provided personal care services to clients, ensuring comfort and safety.
- Monitored clients' health status, reporting changes to healthcare professionals.
- Maintained a clean and safe environment for clients in their homes.
Education
Certified Nurse Aide - CNA
Northeast Mississippi Community College
Booneville, MS11-2010
High School Diploma -
Ashland High School
Ashland, MS05-2006
Some College (No Degree) - Licensed Practical Nursing
Northwest Mississippi Community College
Senatobia, MSSkills
- Customer service
- Problem solving
- Dispute resolution
- Customer relationship management
- Product knowledge
- Sales strategy
- Team collaboration
- Active listening
- Classroom management
- Lesson planning
- Student engagement
- Classroom management
- Personal care services
- Time management
- Video conferencing
- Complex Problem-solving
Timeline
Substitute Teacher
DODEA Schools
02.2024 - Current
Sales Associate
Spirit Halloween Super Store
09.2019 - 11.2019
Warehouse Associate
Dirt Cheap Warehouse
08.2012 - 07.2013
Home Health Aide
CNA
01.2011 - 09.2011
Certified Nurse Aide - CNA
Northeast Mississippi Community College
High School Diploma -
Ashland High School
Some College (No Degree) - Licensed Practical Nursing
Northwest Mississippi Community College