Tiffany Fields
Montgomery
Overview
13
13
years of professional experience
Work History
Administrative Support Assistant II
State Of Alabama Department Of Public Health
Montgomery
08.2021 - Current
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Inputted data accurately into database system using established protocols.
- Answered questions regarding policies and procedures.
- Responded to inquiries via email, telephone and social media platforms.
- Coordinated special projects as assigned by management team.
- Assisted with special projects as requested by management team members.
- Compiled data from various sources into concise summaries for management review.
- Created and maintained spreadsheets for tracking data.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Updated and maintained databases with current information.
- Worked effectively in team environments to make the workplace more productive.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Operated equipment and machinery according to safety guidelines.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
- Processed incoming mail by opening, sorting, logging, scanning and distributing items as required.
- Organized and maintained filing systems, both electronic and paper-based.
- Provided assistance with research tasks related to departmental activities.
Administrative Assistant
Alabama State Board of Medical Examiners
Montgomery
01.2021 - 03.2021
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Answered questions from customers regarding products and services offered by the company.
- Greeted visitors and provided general information about the company.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Drove customer feedback to deliver information to management for corrective action.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Responded to customer issues to provide immediate resolution and improve retention.
- Directed customer inquiries to appropriate department personnel.
- Conducted research on various topics as requested by management.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Handled confidential documents in an organized fashion according to established protocol.
- Handled incoming calls and directed callers to appropriate department or employee.
- Facilitated communication between different departments within the organization.
- Proofread content for typo-free emails and documentation.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Recognized by management for providing exceptional customer service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked effectively in team environments to make the workplace more productive.
Payment Poster
Baptist Health
Montgomery
09.2017 - 12.2020
- Documented payment denials in appropriate billing system and updated account managers swiftly.
- Prepared and submitted accounting documents and reports for review, authorization and processing.
- Assisted in developing and updating accounts receivable procedures.
- Expedited payments by verifying accuracy and currency of vendor information.
- Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
- Prepared, distributed and reviewed insurance payments and recorded in corporate database.
- Supervised and oversaw large volumes of data with extreme accuracy each day.
- Balanced daily cash postings with deposits to ensure accuracy of information entered into the system.
- Maintained accurate records of all payments posted in an organized filing system.
- Eliminated inaccuracies in accounts payable payments by verifying information prior to generating checks and electronic payment transfers.
- Received payments from insurance providers, handled Medicare packages and completed immediate processing.
- Processed credit memos and adjustments according to company policy.
- Performed accurate and fully compliant monthly closing processes, accruals and journal entries.
- Ensured compliance with HIPAA regulations when dealing with patient information.
- Reviewed overpayments and processed refunds to be sent to patients and insurance companies.
- Generated reports on monthly revenue totals, outstanding balances, and other financial indicators as requested by management.
- Maintained a working knowledge of industry regulations pertaining to healthcare billing practices.
- Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment.
- Posted and verified entries to logs, spreadsheets or reports to update department records and accounting systems.
- Verified, classified, computed, posted and recorded accounts payable data and reconciled daily totals to confirm proper accounting.
- Downloaded, printed and batched electronic funds transfers and remits.
- Reconciled customer accounts and resolved discrepancies.
- Created receiving reports and updated vendor balance sheets to record accounts payable.
- Identified professional development opportunities and delivered comprehensive, standardized and hands-on training to new staff.
- Kept accounts receivable tracking database current with relevant client information, collection, and billing progress and program changes.
- Performed audits on accounts receivable transactions for compliance with company policies and procedures.
- Reviewed engine assigned codes and modifiers to update and verify accuracy.
- Ensured compliance with financial policies and regulations.
- Coordinated with sales and customer service departments to resolve billing issues.
- Updated patient accounts with current information after verifying accuracy of data entered into the system.
- Assessed billing statements for correct diagnostic codes and identified problems with coding.
- Completed efficient drop and bulk filing to maintain well-organized and easily accessed systems
- Maintained accounting ledgers by verifying and posting account transactions.
- Reconciled codes against services rendered.
- Ensured adherence to HIPAA guidelines when handling confidential information.
- Assisted with month-end and year-end closing processes.
- Performed various accounts receivable functions, handled cash receipts posting, updated cash flow reports and researched chargebacks and write-offs.
- Participated in departmental meetings concerning improvements in existing payment processes.
- Processed incoming payments from patients and insurance companies in a timely manner.
- Posted payments and sent reviews and denials.
- Processed invoice payments and recorded information in account database.
- Posted payments for insurance companies, including Medicare and Medicaid, by accurately entering data into the system.
- Participated in workshops, seminars, and training classes to gain stronger education in industry updates and federal regulations.
- Prepared and posted weekly payments to vendors and suppliers.
- Maintained detailed records of all accounts receivable transactions.
- Applied cash receipts and performed daily bank deposits.
- Enforced compliance with organizational policies and federal requirements regarding confidentiality.
- Reviewed refund requests and forwarded information to analyst.
- Checked claims coding for accuracy with ICD-10 standards.
Cashier Supervisor
Chappy's Deli
Montgomery
09.2012 - 09.2017
- Trained new hires in the use of POS systems, store policies and procedures, safety protocols, and customer service expectations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer complaints quickly and professionally, communicating with customers via email or phone as needed.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Ensured compliance with federal, state, local laws related to cash management practices.
- Monitored shift-level performance, providing coaching and guidance to staff on proper cash handling procedures.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Built lasting client relationships by organizing and planning sales events.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Counted and balanced registers.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Increased likelihood of repeat business by building friendly relationships with customers.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Built and maintained working relationships with peers and upper management.
- Organized and managed daily cashier operations, ensuring accuracy of all financial transactions.
- Coordinated with other departments regarding payment issues that may arise.
- Researched out-of-stock items to find additional inventory in other store locations.
- Created a positive atmosphere in the workplace by recognizing employees' efforts through rewards programs.
- Maintained an organized work environment by stocking shelves and cleaning up after each shift.
- Processed credit card payments and counted back change and currency with accuracy rate.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Processed payments promptly for customers to exceed productivity standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coached staff on strategies to enhance performance and improve customer relations.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Used Point of Sale register system to complete transactions.
- Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
- Delegated work to staff, setting priorities and goals.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
- Analyzed sales data to identify trends and opportunities for growth.
- Supported front-end procedures to keep items well-stocked to prevent shrinkage.
- Called for backup cashiers during peak times to minimize wait time for customers.
- Trained, managed and motivated employees to promote professional skill development.
- Directed and supervised staff performance.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Greeted customers and responded to requests for information.
- Determined complete order accuracy by examining merchandise to verify price and quantity.
- Processed refunds and exchanges promptly according to established policies.
- Tracked company inventories, moved excess stock, and arranged products to improve sales.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
- Developed and implemented new processes to improve customer service and sales efficiency.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Mentored newly hired staff in upselling techniques to improve sales.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
- Operated equipment and machinery according to safety guidelines.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
High School Diploma -
Robert E. Lee High School
Montgomery05-2006
Skills
- Microsoft Excel
- Database management
- Document organization
- Data entry
- Office administration
- Customer service
- Time management
- Team collaboration
- Effective communication
- Problem solving
- Attention to detail
- Filing systems
- Administrative procedures
- Proofreading
- Mail handling
- File organization
- Report preparation
- Verbal communication
- Reception duties
- Spreadsheets creation
- Records management
- Policy enforcement
- Computer skills
- Grammar
- Microsoft Word
- Typing proficiency
- PC proficient
- Microsoft
- AP/AR proficiency
Affiliations
- Children's Ministry teacher/volunteer/scheduler in church setting
- District Treasurer and Alternate Group Representative for life skills program
Languages
Spanish
Limited
References
References available upon request.
Timeline
Administrative Support Assistant II
State Of Alabama Department Of Public Health
08.2021 - Current
Administrative Assistant
Alabama State Board of Medical Examiners
01.2021 - 03.2021
Payment Poster
Baptist Health
09.2017 - 12.2020
Cashier Supervisor
Chappy's Deli
09.2012 - 09.2017
High School Diploma -
Robert E. Lee High School