Tiffany Gibson-Hawley

Manage facility daily operations of program, staff training, scheduling, hiring, and performance assessment, including

• Coordinated marketing efforts to promote swim school offerings and events.

ensuring the facility is properly always staffed.

• Problem solves facility issues and customer concerns in a professional manner.

• Create a positive and fun learning environment for all students.

• Engage in continuous training opportunities for all staff.

• Oversee facility budgets, meet financial targets and implement revenue generating

initiatives.

• Maintain proper pool chemicals and pump room operations.

• Always ensure safety of patrons and staff in the facility.

• Streamlined administrative processes to improve efficiency in scheduling.
• Led team meetings to discuss goals, feedback, and operational improvements.
• Created schedules and monitored payroll to remain within budget.
• Built and maintained loyal, long-term customer relationships through effective account management.
• Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
• Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
• Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
• Created effective business plans to focus strategic decisions on long-term objectives.

Recruit, hire, train, develop, schedule, supervise, and evaluate the Aquatics employees and volunteers.

• Develop and implement a plan to attract and recruit new members and corporate partnerships.

• Conduct pilots for new programs; develop plans and manage best practices through engagement of

the staff team.

• Effectively manage budgets; hold staff accountable for high-quality results using a formal process to

measure progress.

• Foster a climate of innovation.

• Monitor progress towards branch’s goals by running and reviewing all necessary reports.

• Lead the Y’s presence at community outreach events with an aquatics focus.

• Coordinate marketing efforts to maximize enrollments and provides ongoing support to the Senior

Director on related issues.

• Collaborate with the Association key departments to lead, coordinate and support implementation of

key initiatives related to marketing, social media and communications, human resources and financial

development.

• Serve as a key staff leader to the annual fundraising campaign.

• Critical competencies based on needs specific to role.

• Plan, implement, and manage the swim lesson program with a member centered focus.

• Plan, implement, and manage the Swim Team program including recruitment of volunteers and swim

meet coordination.

• Creates and manages a yearly aquatic budget.

• Must be knowledgeable of and maintain all mechanical and chemical functions of the indoor pool,

whirlpool and outdoor pool areas.

• Serve on the Association Aquatics Cabinet.

• In collaboration with the Senior Director, lead the risk management and emergency

Oversee day-to-day operations of facilities including;

· Daily, weekly and monthly checklists for proper cleaning and maintenance of equipment and

amenity spaces.

· Daily upkeep of the esthetics of the amenity facilities.

· Reporting and following up with property management on all issues that fall under the responsibility

of the property: (HVAC, lighting, plumbing, paint, hazards, etc.).

· Implement operational procedures & protocols for access to facilities.

· Staff facility according to approved and budgeted schedule.

· Approve timecards, paid time off and payroll.

· Track inventory of all supplies and follow purchasing procedures to replenish.

· Ensure compliance with safety / emergency / incident / accident protocols.

· Prepare Monthly and Annual Board Reports: amenity usage statistics, participation, income/

expenditure, event and activity summaries, operational improvements and updates, and further

recommendations and all swimming lessons.

· Prepare monthly internal corporate reports for Accounting Department to monitor budget.

· Maintain effective communication with residents, supervisors, building management and ownership

to advise of amenity operational needs, happenings and occurrences.

· Hire and train all staff: Assistant Manager, Receptionists, Lifeguards, Porters and Swimming

Instructors.

· Partner with Human Resources to perform administrative tasks; such as, assisting new hires with

onboarding (reviewing job descriptions and assisting with completion of HR paperwork), and complete

other paperwork as necessary (change forms, written warnings, accident reports, etc).

· Train and educate staff on all facility procedures.

· Adhere and adapt to all current and new Urbn Playground policy, procedures and initiatives.

Recruit, train, supervise, and evaluate all aquatic staff.

Conduct in-service training.

•Develop, implement, track, and control the department budget, in accordance with Branch and

Association budget guidelines.

•Review program schedules, capacity staffing and revenues to meet the community needs.

Maintain proper health and safety standards, in accordance with Association aquatics safety standards

and guidelines.

•Know and understand all state and local health and safety requirements, including Pool Safety Plan,

Emergency Action Plan, Emergency Evacuation Routes and staff certifications.

•Collaborate and build relationships within the Branch, Association and community organizations, in

accordance with strategic and operating plans.

•Maintain positive relations with participants, parents, members and staff.

Serve as a role model to promote and demonstrate professional demeanor.

•Maintain all records, in accordance with law for pool maintenance, staff training and certifications,

program member attendance and evaluation of participant skills, and DOH requirements.

•Maintain certification level of physical and mental readiness.

Actively participate in training sessions, designated meetings and special events.

• Monitored pool activities to ensure safety and compliance with facility rules.
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• Educated patrons on water safety and proper swimming techniques.
• Assisted in organizing community swim events and programs at the YMCA.
• Designed training programs to enhance swimmers' skills and performance.
• Led group practices, ensuring safety and effective instruction for all participants.

Responsibilities

Under direction, plans, promotes, implements, coordinates and supervises the daily activities of a

variety

of aquatics programs, including but not limited to public swim, special events, adult fitness, water

aerobics, swim lessons, lifeguard training, Red Cross certification, water polo, junior lifeguards and

facility

usage; supervises the work of aquatics program staff; schedules a variety of aquatics programs; and

performs other work as required.; Day To Day TASKS Plans, coordinates and implements the daily

activities of aquatics programs, including

but not limited to public swim, special events, adult fitness, water aerobics, swim lessons, lifeguard

training, Red Cross certification, water polo, junior lifeguards and facility usage; recruits, selects,

schedules, motivates, evaluates and trains program staff and volunteers; develops schedules of

activities

for assigned programs; recommends policies and procedures for assigned programs; evaluates existing

and proposed programs, costs and facilities and makes recommendations for improvement, continued

use and/or inclusion in aquatics services; develops and monitors assigned program budgets; prepares

brochures, flyers, advertising and other publicity materials to promote aquatics programs, special

events and facility use; coordinates and supervises special events, including scheduling facility use and

transportation, processing payments for supplies and admission, and preparing and distributing publicity

materials; answers questions and explains aquatics programs and services to the public; responds to

complaints regarding programs, fees and refund policies; gathers information and prepares reports as

directed; attends meetings and conferences; assists in grant preparation; and substitutes for

subordinate

staff as needed.