Hi, I’m
Tiffany Goitia
Lubbock,TX
Summary
Dynamic and dedicated professional with exceptional customer service skills, honed at La Plaza and Johnny Carinos. Proven ability to enhance guest engagement and satisfaction through effective multitasking and team collaboration. Proficient in POS system operations, consistently exceeding performance goals and fostering a positive dining experience.
Overview
6
years of professional experience
Work History
La Plaza
Server
05.2024 - 09.2024
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
La Quinta
Receptionist
04.2022 - 02.2023
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Johnny Carinos Country Italian
Server/Bartender
11.2018 - 06.2019
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Education
Hobbs High SchoolHobbs, NM
GED
05-2015
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Service prioritization
- Team collaboration
- Sales techniques
- Performance improvement
- Multitasking and organization
- Point of sale (POS) system operations
- Team member support
- Specials promotion
Timeline
Server
La Plaza
05.2024 - 09.2024
Receptionist
La Quinta
04.2022 - 02.2023
Server/Bartender
Johnny Carinos Country Italian
11.2018 - 06.2019
Hobbs High School
GED
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