Tiffany Grammas
Las Vegas,Nevada
Summary
Accomplished retired 911 dispatcher with over 15 years of experience in emergency communication. Proven ability to handle high-stress situations in a fast-paced environment. Strong verbal and written communication skills learned through years of interaction with diverse individuals. Great attention to detail in documenting information and developed skills in critical thinking, problem-solving, and decision-making. Goal oriented with a strong work ethic and the ability to quickly grasp new concepts and technologies. Trustworthy and can achieve tasks when working alone or as part of a team.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Receptionist
Hanratty Law Group
Las Vegas , Nevada
02.2024 - Current
- Greeted clients and visitors warmly upon arrival at the law office.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Managed phone calls, directing inquiries to appropriate attorneys and staff.
- Assisted attorneys with administrative tasks to support daily operations.
- Maintained organized filing systems for client documents and legal correspondence.
- Processed incoming mail and distributed it to relevant departments promptly.
- Ensured lobby area remained clean and welcoming for clients and guests.
- Managed sensitive information securely with discretion and maintained confidentiality standards.
Notary Public
Self-employeed
Las Vegas, Nevada
01.2021 - Current
- Provided notary services for legal documents and agreements.
- Verified identities and signatures for authenticity and compliance.
- Maintained accurate records of notarized transactions and client information.
- Ensured confidentiality of sensitive client information throughout transactions.
- Followed state laws regarding proper completion of notarial acts.
911 Dispatcher
LVMPD
Las Vegas, Nevada
09.2007 - 02.2023
- Received, evaluated and prioritized incoming emergency calls from the public; dispatching appropriate personnel and equipment.
- Coordinated dispatch of police, fire, and medical services effectively.
- Assisted callers in crisis through calm and empathetic communication.
- Provided vital information to responders regarding ongoing situations.
- Utilized computer-aided dispatch systems to manage response times efficiently.
- Maintained accurate records of calls and incidents for reporting purposes.
- Trained new dispatchers on protocol adherence and system navigation.
- Researched criminal history data utilizing law enforcement databases; provided necessary information to officers in the field.
Front Desk Receptionist
Tropicana Animal Hospital
Las Vegas, Nevada
05.2000 - 08.2007
- Trained new staff on front desk procedures and customer service standards.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Answered phone calls and provided information about animal care procedures.
- Assisted with scheduling appointments for clients and visitors.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Maintained patient records and updated electronic filing systems regularly.
- Managed inventory of office supplies and ensured availability for daily operations.
Education
GED -
College of Southern Nevada
Las Vegas, NV10-1999
GED -
Bonanza High School
Las Vegas, NV08-1999
Some College (No Degree) - Business
Eastern Gateway Community College
Steubenville, OHSkills
- Reception desk management
- Front desk operations
- Multi-line telephone operation
- Customer service
- Client relations
- Notary services
- Legal knowledge
- Documentation skills
- Attention to detail
- Crisis management
- Active listening
- Communication skills
- Multitasking skills
- Telephone etiquette
- Professional demeanor
- Typing speed
Certification
- Notary Public
- Notary Signing Agent
Timeline
Receptionist
Hanratty Law Group
02.2024 - Current
Notary Public
Self-employeed
01.2021 - Current
911 Dispatcher
LVMPD
09.2007 - 02.2023
Front Desk Receptionist
Tropicana Animal Hospital
05.2000 - 08.2007
GED -
College of Southern Nevada
GED -
Bonanza High School
Some College (No Degree) - Business
Eastern Gateway Community College