Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tiffany Harvey

Crawfordville,FL

Summary

Consulting professional and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact the agency success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Government Operations Consultant II

State Of Florida Department Of Commerce
03.2019 - Current
  • Implemented processes and procedures to improve overall efficiency in operations.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.
  • Analyzed team performance and identified opportunities for additional training.
  • Developed effective training plans based on department needs and objectives.

Benefits Services Specialist III

State Of Florida Department Of Commerce
03.2017 - 03.2019
  • Assisted customers with problems of a high priority and technical nature which involves all facets of RA.
  • Analyzed complaint data to identify root causes, trends, issues and regulatory concerns.
  • Identified statewide operational problems in the implementation of RA policies and procedures,
  • Served as training liaison for the Tallahassee hub.

Benefits Services Specialist II

State Of Florida Department Of Commerce
12.2015 - 02.2017
  • Interviewed claimants and employers to gather factual information
  • Researched claims and incident information to deliver solutions and resolve problems.
  • Reviews and analyzes department claim records for content validity.
  • Followed established auditing processes to meet internal and regulatory requirements.
  • Review claimant responses on interview questionnaires to detect potential eligibility issues and take appropriate corrective action.

Benefits Services Specialist I

State Of Florida Department Of Commerce
03.2014 - 12.2015
  • Prepared case folders per agency standards.
  • Gathering and analyzing of data pertinent to the auditor log.
  • Performed audits of paid/denied cases to determine payment accuracy through assigned case log.
  • Maintained and tracked data pertaining to case logs.
  • Conducted analysis of the employer's payroll and personnel records to verify base period and lag quarter wage breakdown.
  • Audits randomly selected cases from adjudication to determined law policy and federal guidelines were met.

Adjudicator

State Of Florida Department Of Commerce
02.2005 - 03.2014
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Investigated high volume of claims to determine validity and eligibility.
  • Conducted investigations regarding separation of employment by contacting both employers and claimants.
  • Issued determinations of eligibility for unemployment benefits.
  • Reviewed facts and comprehended and applied unemployment laws to issue non-determinations.

Claims Taker

State Of Florida Department Of Commerce
01.2002 - 02.2005
  • Assisted claimants with completion of applications and paperwork.
  • Reviewed and applied state and federal law and policies.
  • Data entry in fluid claims system
  • Customer service duties
  • Provided case status and updates

Education

Bachelor of Science - Business Management

Pensacola Christian College
Pensacola, FL

Skills

  • Compliance Understanding
  • Analysis and Reporting
  • Customer Relationships
  • Quality Assurance
  • Data Analysis
  • Performance Improvement
  • Materials Planning and Logistics
  • Teamwork and Collaboration
  • Decision-Making
  • Training Management

Certification

  • Florida Certified Contract Manager - 10/13/21 - 12/31/2026

Timeline

Government Operations Consultant II

State Of Florida Department Of Commerce
03.2019 - Current

Benefits Services Specialist III

State Of Florida Department Of Commerce
03.2017 - 03.2019

Benefits Services Specialist II

State Of Florida Department Of Commerce
12.2015 - 02.2017

Benefits Services Specialist I

State Of Florida Department Of Commerce
03.2014 - 12.2015

Adjudicator

State Of Florida Department Of Commerce
02.2005 - 03.2014

Claims Taker

State Of Florida Department Of Commerce
01.2002 - 02.2005

Bachelor of Science - Business Management

Pensacola Christian College

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Tiffany Harvey