Tiffany Huddleston
Reno,Nevada
Summary
Experienced Scheduler proficient in calendar management and documentation. Driven to optimize procedures and improve productivity. Offering Number years of administrative and customer service experience.
Overview
3
3
years of professional experience
Work History
Patient Care Coordinator
Nevada Center For Reproductive Medicine
06.2025 - Current
- Managed high-volume scheduling for new and established patients in a fast-paced reproductive medicine and fertility practice.
- Scheduled consultations, follow-up appointments, fertility testing, ultrasounds, procedures, and treatment-related visits while ensuring accurate provider availability and appointment requirements.
- Answered and managed a high volume of incoming patient calls, providing professional and compassionate customer service regarding appointments, procedures, preparation instructions, and general questions.
- Coordinated patient appointments across multiple providers and clinical services while maintaining efficient daily schedules.
- Verified and updated patient demographics, insurance information, and medical records within the electronic medical record (EMR) system.
- Communicated appointment details, preparation instructions, financial responsibilities, and follow-up information clearly and accurately to patients.
- Confirmed appointments and followed up with patients to reduce missed appointments and ensure readiness for scheduled visits.
- Collaborated closely with physicians, nurses, medical assistants, financial coordinators, and other clinical staff to ensure smooth patient flow and continuity of care.
- Maintained strict patient confidentiality and handled sensitive reproductive and medical information with professionalism and discretion.
- Prioritized competing requests and multitasked effectively while maintaining accuracy and a high level of patient service.
- Documented patient communications, scheduling changes, and pertinent information accurately in the EMR.
- Assisted with referrals, medical records, insurance-related questions, and other administrative tasks as needed.
- Provided compassionate support to patients navigating emotionally sensitive fertility and reproductive healthcare services.
- Maintained productivity and accuracy standards while working efficiently in a high-volume healthcare environment.
Physical therapy scheduler
Swift Institute
06.2024 - 03.2025
- Coordinate and schedule patient appointments, ensuring efficient use of provider availability
- Communicate with patients regarding treatment plans, insurance verification, and appointment reminders
- Maintain accurate records and assist in resolving scheduling conflicts to enhance patient experience.
Personal assistant
Denonco LLC
12.2023 - 06.2024
- Manage client inquiries and resolve concerns while handling sensitive information with discretion.
- Foster strong client relationships by providing exceptional service and maintaining professionalism.
Education
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Truckee Meadows Community College
Sparks, NVundefined
Spanish Springs High School
Sparks, NV01.2022
Skills
High-volume scheduling,Patient relations,EHR/EMR systems,Insurance verification,HIPAA compliance,Data entry,Calendar management,Phone communication,Appointment coordination,Multitasking and time management,Conflict resolution,Attention to detail,Customer service
Timeline
Patient Care Coordinator
Nevada Center For Reproductive Medicine
06.2025 - Current
Physical therapy scheduler
Swift Institute
06.2024 - 03.2025
Personal assistant
Denonco LLC
12.2023 - 06.2024
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Spanish Springs High School
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Truckee Meadows Community College