Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany Jenkins

EASLEY,SC

Summary

Dynamic professional offers expertise in accounts receivable and collections. Proven success in mitigating financial risk through diligent collection efforts and quality customer service. Skilled in developing strategies to maximize collections and minimize bad debt. A proactive individual with a strong background in the financial services industry. Expert communicator with the ability to effectively negotiate payment plans with delinquent customers. Possesses a high degree of accuracy when dealing with sensitive data and is highly organized with the ability to prioritize multiple tasks.

Overview

13
13
years of professional experience

Work History

Collections Specialist

Tech 24
04.2022 - Current
  • Monitored outstanding account balances and determined need for further collections action.
  • Executed collection calls and correspondence to solicit payment on overdue account balances.
  • Utilized various software programs such as Microsoft Office Suite to manage accounts receivable data.

Collections Specialist

Shellpoint Mortgage Servicing
01.2021 - Current
  • Negotiated to collect balance in full.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Processed payments and applied to customer balances.
  • Counseled debtors on payment options and arranged installment agreements.

Customer Service Representative

Shellpoint Mortgage Servicing
11.2019 - 01.2021
  • Answered constant flow of customer calls with minimal wait times.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Customer Service Representative

Resurgent Capital Services
12.2018 - 04.2019
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Supervisor

Alorica
08.2017 - 11.2018
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.

Cash Office Clerk

Ross Dress For Less
04.2010 - 11.2018
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments and issue receipts.

Education

Associate Of Applied Scince - Accounting Technology

Brown Mackie College - Greenville
Greenville
08.2015

High School Diploma -

Pickens High School
Pickens, SC
06.2007

Skills

  • Microsoft Office
  • Information Verification
  • Problem Solving
  • Customer Service
  • Deposit and Payment Collection
  • Customer Account Review
  • Training and Teaching
  • Creative Problem Solving
  • Needs Assessment
  • Payment Processing

Timeline

Collections Specialist

Tech 24
04.2022 - Current

Collections Specialist

Shellpoint Mortgage Servicing
01.2021 - Current

Customer Service Representative

Shellpoint Mortgage Servicing
11.2019 - 01.2021

Customer Service Representative

Resurgent Capital Services
12.2018 - 04.2019

Supervisor

Alorica
08.2017 - 11.2018

Cash Office Clerk

Ross Dress For Less
04.2010 - 11.2018

Associate Of Applied Scince - Accounting Technology

Brown Mackie College - Greenville

High School Diploma -

Pickens High School

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