TIFFANY JENKINS

Facilitated closure and F-coding of banking relationships, mitigating operational risks.

Maintained effective communication with business lines and branch managers on closure procedures.

Managed shared inboxes for inquiries from general and special handling customers.

Identified fraudulent activities linked to customer accounts and businesses.

Examined large volumes of transactional data to ensure accuracy in data entry.

Analyzed databases including HOGAN, ECLIPS, SQT, and WebKYC for robust case building.

Utilized NICE/Actimize CCP for tracking open cases, ensuring timely resolutions.

Conducted peer reviews and quality control audits to verify compliance.

Utilized Tableau, Excel, and Access to send out weekly departmental reports.

• Adhered to safety protocols, minimizing injury risks in remote work environment.
• Displayed strong telephone etiquette while managing difficult calls effectively.
• Maintained high-volume workload, consistently meeting performance benchmarks in fast-paced setting.
• Responded promptly to service requests and emergency call-outs under strict deadlines.
• Answered multi-line calls with average 450-second response time, achieving 50 completed calls per shift.
• Handled client inquiries with professionalism, ensuring positive customer experiences.
• De-escalated challenging customer concerns while maintaining calm and friendly demeanor.
• Collaborated with external representatives to address diverse customer needs.

• Analyzed applicants' financial statuses and credit evaluations to assess loan feasibility.
• Educated customers on diverse loan products and credit options to facilitate informed decision-making.
• Maintained daily operations of loan applicant database to ensure data accuracy.
• Compiled comprehensive documentation, including credit histories and financial statements, to update loan files.
• Provided tailored financial guidance on personal loans to optimize customer understanding.
• Identified effective solutions for customers facing credit challenges.
• Conducted meetings with applicants to gather necessary information for loan applications and clarify processes.
• Assisted customers in evaluating loans and lines of credit based on terms and benefits.