Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany Johnson

Ankeny,IA

Summary

Passionate Management Information System graduate of Simpson College and dedicated employee with integrity, strong work ethic and great leadership skills. With a solid educational background in SQLC and business process procedures.

Overview

14
14
years of professional experience

Work History

Benefits Counselor

Mercer
Urbandale , Iowa
04.2017 - Current
  • Answer 50+ calls daily processing insurance renewals, customer requests and resolving customer issues.
  • Conducted web training and mentored team members to promote productivity, accuracy and commitment to friendly service, that help lower call volume by 20%.
  • Achieve customer satisfaction of 98 % and quality assurance of 99% over 48 month period which led to numerous customer service awards, recognitions and department bonuses.
  • Engage with 50+ clients per day via Moxie messaging system resolving 95% customer inquiries.
  • Provided knowledgeable advice on benefits matters such as eligibility and coverage
  • Analyzed and reported on claims activities

Elementary School Volunteer

Ankeny Community School
Ankeny, Iowa
08.2010 - 04.2017
  • Assisted 20+ students of all ability levels develop life-long learning skills and good study habits.
  • Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
  • Coordinated with teacher to implement lesson plans and keep students on track.
  • Observed students' performance and recorded relevant data to assess progress.

Education

Bachelor of Arts - Management Information Systems

Simpson College
Indianola, IA
05.2021

Associate of Arts - Liberal Arts And Sciences

Kirkwood Community College
Cedar Rapids, IA
05.2013

Skills

  • Verbal and Written Communication
  • Problem Solving
  • Windows-based computer applications
  • Adaptability and Flexibility
  • Strong Organizational skills
  • Leadership Skills
  • SDLC
  • Analytical thinking
  • Evaluation
  • Business Process
  • Business Development
  • Strong Collaborator

Timeline

Benefits Counselor

Mercer
04.2017 - Current

Elementary School Volunteer

Ankeny Community School
08.2010 - 04.2017

Bachelor of Arts - Management Information Systems

Simpson College

Associate of Arts - Liberal Arts And Sciences

Kirkwood Community College

Similar Profiles

CREATE PROFILE
Tiffany Johnson