Tiffany Johnson
Lilburn,GA
Summary
Experienced healthcare professional with 23+ years in clinical and administrative roles. Recognized for exceptional patient care through Press Ganey scores, patient/family feedback, and peer recognition. Skilled in patient support, medical systems (Cerner, Epic), and team collaboration. Seeking opportunities for growth in a dynamic healthcare environment.
Overview
17
17
years of professional experience
Work History
Front Office Assistant
Northside Thoracic Surgery
03.2024 - Current
- Manage patient referrals and schedule appointments.
- Answer and transfer phone calls with a focus on excellent customer service.
- Support front desk operations and patient interactions using Cerner and Epic systems.
- Assist with revenue cycle processes and billing coordination.
ICU Unit Secretary
Northside Hospital Atlanta
12.2021 - 03.2024
- Managed phone communications including answering, transferring calls, and contacting physicians.
- Facilitated patient transfers and discharges in hospital systems.
- Maintained and organized medical charts and patient records.
- Ordered and tracked unit supplies for nurses and staff.
- Operated and maintained visibility board, status board, and charge capture system.
PCA/Unit Clerk
Emory University Hospital - Midtown
10.2016 - 12.2021
- Provided care to ENT and bariatric patients.
- Maintained accurate and organized patient records.
- Delivered patient education and support services.
- Handled phone communications, patient transfers, and discharge processes.
- Assembled and disassembled medical charts as required.
Certified Nursing Assistant
Lenbrook Healthcare
12.2008 - 05.2017
- Delivered routine nursing care and patient services.
- Sterilized and maintained medical equipment.
- Accurately documented patient care and medical information.
- Provided patient education and upheld high standards of customer service.
Certified Nursing Assistant
Visiting Angels
12.2008 - 04.2017
- Assisted clients with light housekeeping and daily living activities.
- Transported clients safely to appointments and errands.
- Maintained thorough and compliant patient documentation
- Offered compassionate care and customer service in home settings.
Skills
- Leadership, Team Collaboration & Peer Support
- Patient Care, Advocacy & Customer Service
- EMR Systems: eMAR, Cerner, Epic
- Medical Terminology & Clinical Documentation
- Time Management & Organizational Skills
- Communication, Conflict Resolution & Interpersonal Skills
- Administrative skills
- Scheduling appointments
- Appointment setting
Timeline
Front Office Assistant
Northside Thoracic Surgery
03.2024 - Current
ICU Unit Secretary
Northside Hospital Atlanta
12.2021 - 03.2024
PCA/Unit Clerk
Emory University Hospital - Midtown
10.2016 - 12.2021
Certified Nursing Assistant
Lenbrook Healthcare
12.2008 - 05.2017
Certified Nursing Assistant
Visiting Angels
12.2008 - 04.2017