Summary
Overview
Work History
Education
Skills
Certification
Timeline
GeneralManager

Tiffany Kelemen

North Plainfield,NJ

Summary

Dedicated Pharmacy Operations Manager with experience overseeing retail pharmacy operations and filling over 300 orders per day while achieving operational goals. Knowledgeable about leading team members, coordinating supplies and consulting with individuals to offer superior assistance and care. Highly organized, efficiency-driven and dedicated to error prevention.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Pharmacy Operations Manager

Walgreens
Bernardsville, NJ
07.2021 - Current
  • Supervised team of 5 pharmacy technicians.
  • Developed policies and procedures for effective pharmacy management.
  • Collaborated with pharmacy manager to maintain daily operations.
  • Hired and trained pharmacy technicians, providing direct supervision, ongoing staff development and continuing education to employees.
  • Fostered excellence by example by "setting pace" and being hands on mentor to staff.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Assessed metrics and adjusted operational plans to uphold quality standards.
  • Evaluated patient histories to assess medication compliance
  • Scheduled technicians following store's budgeted hours

Senior Certified Pharmacy Technician

Walgreens
Somerville, NJ
10.2017 - 06.2021
  • Collected co-payments from patients.
  • Restocked automated medication dispensing equipment.
  • Advocated for patients’ compliance with medication guidelines.
  • Maintained proper drug storage procedures, registries and records for controlled drugs
  • Received and stored incoming supplies, verified quantities against invoices, checked for outdated medications in current inventory and informed supervisors of stock needs and shortages.
  • Reviewed and verified customer information and insurance provider information.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Coordinated verification and filling of more than 500 daily prescriptions in high-volume retail pharmacy environment.

Shift Leader

Walgreens
Somerville, NJ
08.2008 - 10.2017
  • Provided leadership in high volume retail setting
  • Coached team on warehouse and vendor orders while handling day to day cash functions
  • Restocked and redecorated aisles to enhance store appearance
  • Enforced company policies and regulations with employees.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills
  • Regulated pricing, inventory count and supply during shift hours

Education

Certificate - Massage Therapy

Everest Institute
South Plainfield, NJ
01.2014

Highschool Diploma -

Bound Brook High School
Bound Brook, NJ
06.2008

Skills

  • Time management
  • Inventory management
  • Cash handling
  • Leadership
  • Computer proficient
  • Complex Problem solving
  • Medication Dispensing
  • Pharmacist Assistance
  • Maintaining Clean Work Areas
  • Drug Utilization Review
  • Employee Work Scheduling
  • Operational Records Maintenance
  • Team Engagement
  • Employee Performance Evaluations
  • Customer Satisfaction

Certification

  • CPhT - Certified Pharmacy Technician

Timeline

Pharmacy Operations Manager

Walgreens
07.2021 - Current

Senior Certified Pharmacy Technician

Walgreens
10.2017 - 06.2021

Shift Leader

Walgreens
08.2008 - 10.2017

Certificate - Massage Therapy

Everest Institute

Highschool Diploma -

Bound Brook High School

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Tiffany Kelemen