Tiffany Kelley
Bynum,TX
Summary
Strong customer service, with the ability to multitask and work through stressful situations. Proven ability to generate sales beyond sales plan and meet all metrics.
Overview
29
29
years of professional experience
Work History
Assistant Manager
Spirit Halloween LLC
Waco, TX
08.2025 - Current
- Lead team operations to enhance workflow efficiency and improve service delivery standards.
- Developed training programs for staff, fostering skill enhancement and knowledge retention.
- Implement strategic initiatives that streamline processes and reduce operational redundancies.
- Coordinate cross-functional teams to align project goals with organizational objectives.
- Supervise day-to-day operations to meet performance, quality and service expectations.
- Develop strong working relationships with staff, fostering a positive work environment.
- Monitor cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improve customer satisfaction by addressing and resolving complaints promptly.
- Offer hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Manage inventory levels to minimize stockouts while reducing overhead costs.
SALES SPECIALIST
The Home Depot
Waco, TX
02.2024 - 04.2025
- Drive sales by engaging customers with leads and designing custom windows and doors.
- Achieved #1 sales rank in district within 90 days; awarded Specialist of the Month in April.
- Collaborate across departments, including appliances, flooring, and paint, to meet customer needs.
- Communicate effectively with customers to finalize door and window sales.
- Demonstrated significant sales growth and customer satisfaction through targeted strategies.
- Led specialty sales across multiple departments, achieving #1 sales position in district within 90 days and earning Specialist of the Month recognition.
- Support cross-departmental operations in appliances, flooring, decor, and paint, ensuring seamless customer experience and comprehensive product knowledge.
- Drive sales growth through strategic lead generation, customer engagement, and personalized design solutions for home improvement projects.
- Optimize sales conversion through systematic follow-up processes, detailed product specifications, and precise measurement coordination.
- Spearhead custom window and door design solutions while managing lead generation, achieving #1 sales position in district within first 90 days.
- Foster interdepartmental partnerships across appliances, flooring, and paint divisions to deliver comprehensive customer solutions.
FIELD REPRESENTATIVE
Statewide Remodeling
Waco, TX
08.2023 - 02.2024
- Educated customers on remodeling, generating leads for consultants, enhancing client engagement.
- Generated qualified leads through strategic outreach, facilitated product demonstrations, and streamlined customer education process for home remodeling services.
- Orchestrated comprehensive consultations between design experts and homeowners, ensuring clear communication of renovation specifications and timelines.
- Bridged communication between design specialists and clients, facilitating detailed project discussions and ensuring alignment on renovation goals.
- Implemented refined customer education protocols, streamlining the consultation process and reducing time-to-decision for renovation projects.
LOCATION MANAGER
Marshall Holdings
Waco, TX
08.2020 - 07.2023
- Managed customer service and daily operations, ensuring smooth location functionality.
- Handled cash transactions and payroll, maintaining financial accuracy.
- Oversaw building maintenance, ensuring a clean and safe environment.
- Resolved operational challenges, enhancing customer satisfaction.
- Contributed to efficient location management until permit expiration.
STORE MANAGER
Catherines - Ascena Retail Group, Inc
Waco, TX
01.2019 - 08.2020
- Managed sales calls and staff schedules, enhancing team efficiency and store performance.
- Processed shipments and handled cash, ensuring accurate transactions and financial integrity.
- Led customer care and merchandising efforts, improving customer satisfaction and store appeal.
- Executed opening and closing procedures, maintaining operational consistency and security.
- Increased credit card sign-ups, contributing to store's financial growth and customer loyalty.
STORE MANAGER
Al's Formal Wear
Fort Worth, TX
08.2017 - 01.2019
- Managed tuxedo rentals and sales, enhancing customer satisfaction and boosting sales.
- Cultivated partnerships with schools, leading to increased rental contracts.
- Utilized negotiation skills to secure external sales opportunities.
- Streamlined rental processes, improving efficiency and customer experience.
SALES ASSOCIATE
Sunglass Hut - Luxottica
Hillsboro, TX
09.2015 - 05.2018
- Opened and closed store, ensuring smooth operations and high customer satisfaction.
- Managed daily store operations including inventory control, merchandising standards, and loss prevention while delivering exceptional customer experiences.
- Streamlined shipment processing and stock management procedures, reducing processing time while maintaining accurate inventory records.
1ST ASSISTANT MANAGER
Skechers
Hillsboro, TX
05.2015 - 08.2017
- Managed store operations, improved customer satisfaction, optimized inventory, led staff effectively.
- Led store operations and staff development while streamlining inventory management processes, enhancing customer satisfaction through efficient service delivery and stock control.
- Orchestrated daily operations, including cash handling, merchandise flow, and team scheduling, while maintaining precise documentation and inventory accuracy.
- Fostered team excellence through mentorship and training, while coordinating shipment processing and implementing effective stock management strategies.
- Optimised store procedures and staff deployment, ensuring seamless operations from opening to closing while maintaining high service standards.
PHLEBOTOMIST AND LAB TECH
Lee Whitney Hospital Lab
Whitney, TX
12.2012 - 05.2015
- Collected and analyzed blood samples, ensuring specimen integrity and accurate results.
- Maintained precise records of daily temperatures and patient data, enhancing lab efficiency.
- Executed tests on specimens, contributing to reliable diagnostics and patient care.
- Collaborated with medical staff to streamline processes, improving service delivery.
- Ensured compliance with safety protocols, minimizing risk and maintaining quality standards.
ASSISTANT MANAGER
Sonic Drive In
Hillsboro, TX
01.2000 - 03.2009
- Managed opening and closing operations, ensuring efficiency and accuracy.
- Oversaw inventory orders and scheduling, optimizing resource allocation.
- Led staffing and customer service efforts, enhancing team performance.
- Handled financial transactions and reporting, maintaining fiscal integrity.
STORE MANAGER
American Outpost
Hillsboro, TX
08.1998 - 01.2000
- Led store operations, achieving a 15% sales increase through strategic inventory management.
- Managed a team of 10, fostering a collaborative environment that improved customer satisfaction.
- Implemented cost-saving measures, reducing operational expenses by 12% annually.
- Resolved customer issues promptly, enhancing store reputation and customer loyalty.
- Analyzed sales data to optimize product placement, resulting in increased store traffic.
ASSISTANT MANAGER
John Henry & Friends
09.1996 - 08.1998
- Managed daily operations, enhanced team efficiency, improved customer satisfaction, resolved conflicts.
- Streamlined operational workflows and mentored team members while introducing cost-effective solutions for improved service delivery.
- Coordinated cross-functional teams, managed inventory systems, and fostered strong relationships with stakeholders to drive business growth.
Education
GED - undefined
Hill College
12.1996
Skills
- Team Building
- Scheduling
- Retail Management
- Merchandising
- Sales
- Cash Handling
- Customer Service
- Payroll
- Phlebotomy
- Laboratory
- Profit & Loss
- Recruiting
- Purchasing
- Account Management
- Business Development
- Patient Care
- Management
- Marketing
- Venipuncture
- Food Service
- Lead Generation
- Specialty Design
Timeline
Assistant Manager
Spirit Halloween LLC
08.2025 - Current
SALES SPECIALIST
The Home Depot
02.2024 - 04.2025
FIELD REPRESENTATIVE
Statewide Remodeling
08.2023 - 02.2024
LOCATION MANAGER
Marshall Holdings
08.2020 - 07.2023
STORE MANAGER
Catherines - Ascena Retail Group, Inc
01.2019 - 08.2020
STORE MANAGER
Al's Formal Wear
08.2017 - 01.2019
SALES ASSOCIATE
Sunglass Hut - Luxottica
09.2015 - 05.2018
1ST ASSISTANT MANAGER
Skechers
05.2015 - 08.2017
PHLEBOTOMIST AND LAB TECH
Lee Whitney Hospital Lab
12.2012 - 05.2015
ASSISTANT MANAGER
Sonic Drive In
01.2000 - 03.2009
STORE MANAGER
American Outpost
08.1998 - 01.2000
ASSISTANT MANAGER
John Henry & Friends
09.1996 - 08.1998
GED - undefined
Hill College