Tiffany Lester
Cordele,GA
Summary
Skilled supervision professional with extensive experience in retail management. A highly organized and detail-oriented individual with an aptitude for developing and implementing innovative approaches to improve customer service and store operations. Demonstrated ability to handle multiple tasks simultaneously while providing effective leadership and guidance to team members.
Overview
12
12
years of professional experience
Work History
Front End Manager
Walmart
Cordele, USA
05.2020 - 06.2022
- Resolved customer inquiries and complaints in a timely and professional manner
- Planned, organized, and controlled operations of front-end area
- Trained and mentored team members to achieve front-end operational goals
- Assisted in overseeing accurate and efficient operation of cash registers
- Arranged merchandise to make attractive displays
- Interacted with customers to quickly handle escalated queries and complaints
- Recruited and trained employees, fostering customer service mission and objectives
- Kept checkout areas clean and organized by delegating tasks to team members
- Trained and mentored team members to achieve front-end operational goals
- Developed existing team into high productivity, results-oriented unit through creative initiatives
- Resolved product or service problems by clarifying customer's complaints and determining cause of problem
- Assisted customers with product selection, order entry, and payment processing
- Computed sale prices and totaled purchases with POS system or cash register
- Conferred with customers by telephone or in-person to provide product or service information
- Prepared finished goods for shipment according to customer requirements
- Updated and maintained accurate inventory records
- Packed, sealed, and labeled customer orders to prepare for shipping
- Verified packing slips and shipping labels were accurate and complete
- Coordinated with manager to set specific and actionable goals based on established KPIs
- Taught loss prevention practices and policies to minimize shrink
- Created work schedules to maintain top-quality customer service and lower labor costs
- Monitored inventory levels and ordering of stock to ensure shelves were adequately stocked
- Led floor sets following plan-o-grams to update store appearance
- Highlighted sale items and promotions with proper signage and displays
Shipping and Receiving Clerk
Elite Foam
Newnan, USA
08.2019 - 04.2020
Customer Service Manager
Walmart
Cordele, USA
11.2016 - 04.2019
Assistant Store Manager
Dollar General
Atlanta, USA
08.2013 - 09.2016
Customer Service Associate
Walmart
Cordele, USA
11.2010 - 03.2013
Education
GED -
South Georgia Technical College
Cordele, GA02.2008
Skills
- Problem-Solving Skills
- Administrative Support
- Time Management
- Effective Planning
- Team Supervision
- Active Listening Skills
- Complaint Resolution
- Employee development and training
References
References available upon request.
Timeline
Front End Manager
Walmart
05.2020 - 06.2022
Shipping and Receiving Clerk
Elite Foam
08.2019 - 04.2020
Customer Service Manager
Walmart
11.2016 - 04.2019
Assistant Store Manager
Dollar General
08.2013 - 09.2016
Customer Service Associate
Walmart
11.2010 - 03.2013
GED -
South Georgia Technical College