Tiffany Lima
Salem,NH
Summary
Dynamic and results-oriented student excelling in customer relationship management and problem-solving. Demonstrated ability to enhance client satisfaction and streamline document management processes. Fluent in English and Portuguese, with a proven track record of improving operational efficiency.
Overview
2
2
years of professional experience
Work History
Office Assistant
P.E.T. HVAC Inc.
06.2023 - Current
- Prepared and edited documents.
- Answered and managed incoming and outgoing calls.
- Edited documents to keep company materials free of grammar errors.
- Edited and proofread documents.
- Kept office supplies well organized and stocked.
- Created and maintained records of all office activities.
- Developed strong communication and organizational skills.
- Reviewed files, records and other documents.
Cashier
House Of Bagels
07.2023 - 09.2024
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded to customer needs.
- Restocked and organized merchandise.
- Addressed customer needs and made product recommendations to increase sales.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash and credit card transactions with accuracy.
Education
Health Science
Salem High School
Salem06-2025
Skills
- Call handling
- Customer relationship management
- Verbal and written communication
- Time management
- Client interaction
- Problem-solving
- Document management
- File maintenance
- Organized
- English and Portuguese fluency
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Timeline
Cashier
House Of Bagels
07.2023 - 09.2024
Office Assistant
P.E.T. HVAC Inc.
06.2023 - Current
Health Science
Salem High School
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