Tiffany Meriweather
Clarksville,TN
Summary
Hardworking Banker familiar with setting up new accounts for customers. Excellent organizational, relationship-building and documentation skills. Prepared to offer 2 years of related experience to a challenging position with room for advancement.
Overview
11
11
years of professional experience
Work History
Associate Banker
JPMorgan Chase & Co
05.2022 - Current
- Withdrawals, Process credit card payments, deposits, loan payments
- Process stop payments
- Wire transfers, submit and approve
- Review account information
- Verify funds
- Process address changes, and name changes
- Resolve client problems
- Account maintenance
- Open various accounts, Checking, Savings, CDs, special accounts, review documents, submit referrals,
- Disputes, claims
- Balanced teller drawers and ATM cash.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Evaluated client financial positions and identified most appropriate banking products.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Educated customers on features and benefits of banking products and services.
- Collaborated with other departments to confirm compliance with banking procedures and regulations.
Account Services Representative
Ford Motor Credit Company
10.2016 - 06.2021
- Process paperwork for title changes, i.e
- File or pull titles
- Sign, Date, and Fax /mail over titles or Lien release forms to dealers/customers, release electronic titles or mail paper titles to customers and dealers, County DMV, processing 100 plus daily
- Sort incoming/outgoing mail and send to the proper mail drop approximately 1500-3000 pieces’ daily
- Complete check logs for mailed in payments then send to lockbox
- Cross-trained and provided backup support for organizational leadership.
Sales Associate
Dillard's
10.2012 - 11.2016
- Delivered exceptional level of customer service, increased sales within 6 months, receive payments by cash, check, credit cards,vouchers, or automatic debits
- Issue receipts, refunds, and credits
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Associate of Applied Science -
Miller-Motte Technical College
2011
Skills
- Cash Handling
- ATM Balancing
- Money Transfers
- Opening Accounts
- Consumer Banking
- Account Updating
- Opening and Closing Procedures
- Reviewing Documents
- Customer Relationship Management
Timeline
Associate Banker
JPMorgan Chase & Co
05.2022 - Current
Account Services Representative
Ford Motor Credit Company
10.2016 - 06.2021
Sales Associate
Dillard's
10.2012 - 11.2016
Associate of Applied Science -
Miller-Motte Technical College
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