Open To Work
Tiffany Mitcham
Summary
Client-focused Implementation & Operations Specialist with extensive experience in data accuracy, compliance management, client onboarding and cross- functional coordination. Adept at managing complex workflows, validating sensitive information, and supporting clients through high-impact processes. Recognized for exceptional customer service, strong analytical skills, and the ability to drive projects to completion. I bring a proactive, detail-oriented to problem-solving and process improvement.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Practice Coordinator
Lifestance Health, INC
Western Springs
09.2025 - Current
- Manage patient onboarding, insurance verification, and front desk operations to ensure seamless client experience.
- Maintain accurate EHR documentation ( AMD) while upholding HIPAA and audit standards.
- Coordinate clinician schedules, optimize templates and reduce cancellations through proactive issue resolution.
- Serve as a primary point of contact for patient inquiries, demonstrating strong communication and service skills.
Loan Signing Agent
BTU Enterprise Notary, Inc.
Joliet
02.2022 - Current
- Verified identity and document authenticity for high-risk legal and financial transactions.
- Guided clients through signing processes, ensuring accuracy and preventing fraud.
- Coordinated with lenders, title companies, and third-party partners to ensure timely document return.
- Deliver exceptional customer service while maintaining impartiality and compliance.
Driver Compliance Coordinator
Hub Group
Oak Brook
11.2024 - 09.2025
- Ensured adherence to DOT regulations by managing driver qualifications files and compliance documentation.
- Oversaw drug/ alcohol testing programs, Certificate of Violation processes, and regulatory record keeping.
- Conducted periodic audits and supported incident investigations through data collection and root-cause analysis.
- Collaborated with internal teams to maintain accuracy, compliance, and operational efficiency.
Service Coordinator Assistant
Child and Family Connections
Chicago
05.2022 - 06.2024
- Processed and screened referrals for early childhood development services.
- Maintained monthly communication with families to ensure service linkage and updated records.
- Documented all interactions and case notes in the client portal with high accuracy.
- Supported case managers in coordinating services and tracking client progress.
Client Care Coordinator
Visiting Angels
Naperville
12.2015 - 04.2020
- Supported daily client care, medication monitoring, and safety compliance.
- Maintained accurate documentation and ensured adherence to home-care policies.
- Addressed client concerns to maintain quality and consistency of care.
Education
High School Diploma -
Saint Martin de Porres High School
Chicago, ILSkills
- Patient scheduling
- EHR data entry
- Insurance verification
- HIPAA compliance
- Record keeping
- Medical terminology
- Time management
- Problem solving
- Patient support
Certification
- Pharmacy Technician License, 03/24
- Certified Notary Signing Agent, 02/22
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteHybridOn-SiteSalary Range
$0/hr - $1000/hrTimeline
Practice Coordinator
Lifestance Health, INC
09.2025 - Current
Driver Compliance Coordinator
Hub Group
11.2024 - 09.2025
Service Coordinator Assistant
Child and Family Connections
05.2022 - 06.2024
Loan Signing Agent
BTU Enterprise Notary, Inc.
02.2022 - Current
Client Care Coordinator
Visiting Angels
12.2015 - 04.2020
High School Diploma -
Saint Martin de Porres High School