Tiffany Netherton
Crossville,TN
Summary
Dynamic professional with extensive experience as an Intake Coordinator at Buckeye Home Care, excelling in insurance verification and follow-up skills. Proven ability to enhance operational efficiency through meticulous data management and effective communication. Recognized for building strong relationships and reducing errors, ensuring a seamless intake process for patients and families.
Overview
17
17
years of professional experience
Work History
Intake Coordinator
Buckeye Home Care
06.2024 - 05.2025
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
Shipping Coordinator
Maverik Oils
07.2021 - 10.2024
- Maintained accurate documentation for all shipments, ensuring compliance with regulations and minimizing potential liabilities.
- Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
- Managed complex shipping schedules, prioritizing tasks based on urgency and importance to meet strict deadlines.
- Ensured timely deliveries with effective communication between warehouse staff, carriers, and customers.
Scheduling Coordinator
Silver Angels
09.2018 - 10.2019
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
Lead/assistant Supervisor
Aviagen
10.2008 - 10.2017
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Coordinated weekly meetings for internal and external groups.
Education
Medical Administrative Technology - Administration
Tennessee College of Applied Technology
Crossville, TNSkills
- Insurance verification
- Follow-up skills
- Multi-line phone systems
- Appointment scheduling
Timeline
Intake Coordinator
Buckeye Home Care
06.2024 - 05.2025
Shipping Coordinator
Maverik Oils
07.2021 - 10.2024
Scheduling Coordinator
Silver Angels
09.2018 - 10.2019
Lead/assistant Supervisor
Aviagen
10.2008 - 10.2017
Medical Administrative Technology - Administration
Tennessee College of Applied Technology
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