Tiffany Osburn

• Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
• Resolved customer complaints quickly while maintaining high quality standards of service delivery.
• Trained employees on duties, policies, and procedures to ensure consistent service delivery.
• Established and maintained effective communication with staff members to ensure efficient operations.
• Administered employee discipline through verbal and written warnings to uphold company standards.
• Maintained store cleanliness through regular surface cleaning and merchandise organization to enhance customer experience.

• Managed daily operations to ensure smooth store functionality.
• Oversaw staff scheduling and maintained workforce efficiency.
• Resolved customer complaints quickly while maintaining high quality standards of service delivery.
• Established and maintained effective communication with staff members to ensure efficient operations.
• Trained employees on duties, policies and procedures.
• Created schedules and monitored payroll to remain within budget.
• Implemented inventory management practices for product availability.
• Administered employee discipline through formal processes to ensure compliance with company policies. through verbal and written warnings.

Opened new Family Dollar/Dollar Tree store from building project, designing layout and setting two distinct floor plans for Family Dollar and Dollar Tree sides. I led the project to the grand opening and served as General Manager.

• Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
• Coordinated schedules to optimize workforce productivity and coverage.
• Implemented training with hands on interaction.
• Maintained safe organized and clean environment with great team moral.