Tiffany Pacheco
Lithia
Summary
Results-oriented office administrator skilled in building strong client relationships and delivering exceptional customer service. Detail-oriented in managing records and customer accounts, with proficiency in Microsoft Office, Citrix, Salesforce, QuickBooks, Lead Generation and more. Experienced in administrative management and policy development to enhance performance. A proactive team player adept at budgeting, reporting, staff training, and supply management. Proven success in coordinating referrals and facilitating effective communication between clients, brokers, and agents. Utilizing strong organizational and multitasking abilities to improve operational efficiency.
Overview
21
21
years of professional experience
Work History
Referral Coordinator
Anywhere RE
Sarasota
06.2021 - Current
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional results on company scorecards and reviews.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions while relocating.
- Processed referral requests from clients, brokers, agents and Lead directors. Assigning specific agents to ensure clients needs are met.
- Developed and maintained strong working relationship with referral sources to streamline processing.
- Established strong relationships with affiliates, facilitating seamless communication and collaboration in eRelocation systems and company processes.
Escalation Supervisor
Alorica (Ally Bank)
Sarasota
09.2020 - Current
- Adapted to changing company and industry situations, incorporating new information to shape and improve customer service techniques.
- Nurtured customer relationships with regular contact and service based on trust.
- Kept customers happy with positive, professional attitude in all correspondence.
- Maintained 99.5% KPIs regular compliance and coaching in knowledge.
- Maintained customer satisfaction throughout interactions, providing timely, accurate information and answering all questions.
- Solved problems proactively, implementing standard solutions, as well as developing customized approaches.
- Preserved customer loyalty by quickly and completely resolving complaints.
- Strengthened budget planning by contributing administrative expertise and operations knowledge.
- Motivated employees to continuously grow knowledge and enhance abilities.
Owner
Beach Café
Fort Myers Beach
03.2017 - 08.2020
- Kept business operations on sound financial footing with effective forecasting, budget management, and resource allocation.
- Handled all administrative requirements, including records management, legal compliance, and tax submissions.
- Controlled day-to-day operations, including setting schedules and managing employees.
- Created useful partnerships through remote and face-to-face networking.
- Increased company business with skilled use of marketing, advertising, and social media.
- Boosted revenue with innovative, results-driven sales strategies and solid industry partnerships.
- Adapted to changing business conditions and market demands, tracking trends and capitalizing on emerging opportunities.
- Elevated employee skill sets, industry knowledge, and performance through targeted training programs and timely performance evaluations.
- Developed business from ground up, bringing in $130k in yearly revenue.
O.M.D.M (overnight manager distribution management)
Toys R'Us
Fort Myers
01.2015 - 03.2017
- Maintained transparency with detailed reports and professional presentations to stakeholders.
- Prepared financial plans of action based on sound financial analyses.
- Updated office files daily and kept records organized.
- Collaborated with team members to meet daily demands and handle challenging projects.
- Assisted customers with sales and service needs.
Operations Manager/Ventilator
Anthony's Image
Providence
01.2005 - 01.2015
- Empowered employees by coordinating necessary resources to effectively handle needs and achieve objectives.
- Improved efficiency, eliminated bottlenecks, and streamlined processes by synchronizing work of diverse departments.
- Protected business material assets and minimized waste through effective quality control strategies.
- Handled forecasted business volume expertly by planning, organizing, and delegating daily operational activities.
- Uphold company reputation for professionalism and results by expertly managing all facets of successful Hair Restoration business.
- Optimized procedures and workflow based on tracking and analysis of business trends.
- Boosted efficiency with adoption and integration of new process and technology solutions.
Education
Business -
Katherine Gibbs College
Cranston, RI06.2007
High school Diploma -
P.A.I.S (Providence Academy of International Studies)
Providence, RI06.2005
Skills
- Office Administration
- Recordkeeping
- Office Applications I and II
- Employee training
- Performance optimization
- Schedule management
- Form processing
- Data entry proficiency
- HIPAA regulations
- Database management
- Caseload management
- Lead generation
Websites
Timeline
Referral Coordinator
Anywhere RE
06.2021 - Current
Escalation Supervisor
Alorica (Ally Bank)
09.2020 - Current
Owner
Beach Café
03.2017 - 08.2020
O.M.D.M (overnight manager distribution management)
Toys R'Us
01.2015 - 03.2017
Operations Manager/Ventilator
Anthony's Image
01.2005 - 01.2015
Business -
Katherine Gibbs College
High school Diploma -
P.A.I.S (Providence Academy of International Studies)