Tiffany Perkins
Detroit
Summary
Operations leader with progressive experience at Amazon managing workflow optimization, workforce planning, quality control, and team performance in high-volume fulfillment environments. Proven track record of improving operational efficiency, reducing defects, and leading teams through data-driven decision-making. Skilled in Excel, ATLAS, coaching, process improvement, and cross-functional coordination.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Area Manager
Amazon
Detroit, MI
01.2024 - Current
- Managed department operations in the absence of senior leadership, ensuring continuity and operational performance
- Utilized Excel to track coaching, engagement, and associate training metrics
- Leveraged ATLAS to monitor DPMO (Defects Per Million Opportunities) and identify quality issues
- Reduced overall operational errors by 5% through targeted coaching and data analysis
- Lowered Packing Item Missing (PIM) defects from approximately 5,000 daily to below 3,400 by implementing process improvements
Process Assistant (Flow Desk)
Amazon
Detroit, MI
01.2022 - 01.2024
- Planned and adjusted staffing levels based on operational volume and production needs
- Monitored Work in Progress (WIP) trackers to maintain optimal buffer levels
- Coordinated workflow between departments to maintain consistent production flow
- Strategically managed buffers to prevent downtime and maximize efficiency
Process Assistant (Floor)
Amazon
Detroit, MI
01.2021 - 01.2022
- Led daily floor operations to ensure productivity goals and workflow efficiency were achieved
- Coached and motivated associates to exceed performance targets
- Monitored real-time production data to balance workflow and reduce bottlenecks
- Improved team productivity by reallocating labor and managing performance proactively
Level Ambassador
Amazon
Detroit, MI
01.2019 - 01.2020
- Trained and onboarded new hires on safety standards and operational procedures
- Provided cross-functional instruction in packing, rebinnning, inducting, and problem-solving operations
- Conducted audits and coached associates to improve productivity and performance
- Resolved shipment issues involving lost or missing items through research and troubleshooting
Pharmacy Technician
CVS Pharmacy
Detroit, MI
01.2018 - 01.2019
- Processed prescriptions and verified patient information with strong attention to accuracy
- Maintained HIPAA compliance while handling confidential medical information
- Assisted customers and coordinated with pharmacists regarding prescription inquiries
Cashier
CVS Pharmacy
Detroit, MI
01.2014 - 01.2019
- Managed high-volume customer transactions efficiently and accurately
- Handled returns, refunds, and customer issue resolution
- Maintained balanced cash drawers and accurate transaction records
Education
Wayne County Community College
Detroit, MIundefined
Western Michigan University
Kalamazoo, MISkills
- Operations Management
- Team Leadership & Coaching
- Workforce Planning
- Headcount Allocation
- Process Improvement
- Data Analysis (Excel, ATLAS)
- Quality Control (DPMO, PIM Reduction)
- Workflow Coordination
- Problem Solving
- Training & Development
Certification
Certified Pharmacy Technician — Michigan Board of Pharmacy (2019)
Timeline
Area Manager
Amazon
01.2024 - Current
Process Assistant (Flow Desk)
Amazon
01.2022 - 01.2024
Process Assistant (Floor)
Amazon
01.2021 - 01.2022
Level Ambassador
Amazon
01.2019 - 01.2020
Pharmacy Technician
CVS Pharmacy
01.2018 - 01.2019
Cashier
CVS Pharmacy
01.2014 - 01.2019
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Western Michigan University
Wayne County Community College