Summary
Overview
Work History
Education
Skills
Timeline
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Tiffany Price

Laurel,MD

Summary

Skilled Assistant Customer Service Manager versed in effectively supervising and guiding customer service team members in conflict resolution and efficiency-boosting strategies. Analytical problem-solver with excellent mentoring and team leadership abilities. Adept at assisting associates with maintaining optimal customer satisfaction through skilled support and escalated issue-management.

Overview

5
5
years of professional experience

Work History

Assistant Customer Service Manager

Food Lion
11.2022 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Responded to customer calls to answer questions about products and services.
  • Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
  • Established team priorities, maintained schedules and monitored performance.

Assistant Store Manager

Royal Farms
05.2022 - 11.2022
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.

Assistant manager

Wendys
02.2020 - 05.2022
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

Warehouse Associate

Amazon
11.2021 - 01.2022
  • Worked safely around moving machinery.
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Consistently lifted materials weighing as much as 50 pounds.

Inventory Specialist

PICS
07.2019 - 01.2020
  • Counting for different locations and stores such as Publix, Lowe's, Napa, Pet Smart, Dunham's, etc.
  • Completed physical inventory counts each month.
  • Performed data entry and completed proper paperwork.

Crew Member

Wendys
09.2018 - 06.2019
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Worked front counter, drive-thru and other areas.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Endorsed products by making recommendations and promoting specials, increasing daily sales by 10%

Education

High School Diploma -

Rockdale County High School
05.2019

Skills

  • Multitasking and Organization
  • Customer Relations
  • Cash Drawer Operations
  • Managing Orders and Deliveries
  • Employee Training and Supervision
  • Collaboration and Teamwork
  • ServSafe Certified
  • Report Preparation and Analysis
  • Team Development
  • Customer Feedback

Timeline

Assistant Customer Service Manager

Food Lion
11.2022 - Current

Assistant Store Manager

Royal Farms
05.2022 - 11.2022

Warehouse Associate

Amazon
11.2021 - 01.2022

Assistant manager

Wendys
02.2020 - 05.2022

Inventory Specialist

PICS
07.2019 - 01.2020

Crew Member

Wendys
09.2018 - 06.2019

High School Diploma -

Rockdale County High School

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Tiffany Price