Tiffany Ramos
Kyle,TX
Summary
Dynamic team leader with a strong track record in business development and lead generation. Skilled at building relationships and leveraging networks to drive growth, consistently meeting or exceeding sales targets. Proactive problem solver dedicated to continuous improvement and enhancing customer satisfaction.
Overview
2
2
Languages
1
1
Certification
16
16
years of professional experience
Work History
Business Development Representative
BSI Group
Austin, TX
01.2021 - 08.2026
- Networked with local businesses and community organizations to generate leads and drive business growth.
- Developed business pipeline using cold and warm techniques.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Expanded business by developing networks and identifying new prospective clients.
- Leveraged knowledge of industry trends to create targeted solutions for potential customers.
- Communicated with leadership teams by spearheading regular meetings to discuss objectives.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Structured Learning Center(SLC) Aide
Lockhart ISD
Lockhart, TX
08.2019 - 01.2022
- Maintained accurate and confidential records of assigned students.
- Collaborated with administrative leadership to enhance discipline practices using data-driven insights.
- Supervised student behavior during daily academic routines to secure safety of students and staff.
- Designed and addressed strategic goals by creating and introducing frameworks for department support.
- Consulted regular education classroom teachers to develop curriculum modifications and intervention strategies.
- Developed and implemented Behavioral Intervention Plans tailored to individual student needs.
- Collaborated with educators, school administrators and external professionals in development of Individualized Education Plans (IEPs).
- Provided personalized educational, behavioral, and emotional support to individual students, fostering positive learning outcomes.
Substitute
Lockhart ISD
Lockhart, TX
02.2019 - 08.2019
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Implemented grading and assessment techniques to track student growth and knowledge advancements during teacher absence.
- Collaborated with teaching staff to coordinate educational strategies and support networks for student success.
- Provided instruction for students in core subject areas.
- Established classroom rules to create a structured learning environment. and set goals to maintain order in classroom.
- Managed day-to-day classroom discipline to foster a conducive learning environment.
- Upheld classroom routines to support student environments and maintain consistent schedules.
Assistant Manager
Regional Finance
Austin, TX
08.2017 - 01.2019
- Identified issues, analyzed information and provided solutions to problems.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Participated in team-building activities to enhance working relationships.
- Supervised work of contracted employees to keep on task for timely completion.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Established team priorities, maintained schedules and monitored performance.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Administrative Specialist
Alamo City Trailer Sales
Luling, TX
09.2015 - 08.2017
- Sourced parts from non-traditional vendors to meet customer needs when standard suppliers were unavailable.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Served customers in-store and by telephone to answer questions and place orders.
- Kept records of pickups and deliveries and obtained necessary signatures and receipts.
- Collaborated with clients to establish safety protocols for parts delivery and receiving processes.
- Identified and secured out-of-stock products based on customer requests to enhance service fulfillment.
- Planned delivery routes and most efficient the most efficient methods of distribution.
Administrative Specialist
JM Oilfield Services
Luling, TX
08.2013 - 08.2015
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Managed mail, packages, emails, and document transmissions using manual and automated tracking strategies to ensure timely and accurate delivery.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Managed payroll data entry and processing for 100+ employees to comply with predetermined company guidelines.
- Addressed employee questions and requests for information promptly to support effective communication and operations.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Developed reports, correspondence, and spreadsheets using Microsoft Office programs to facilitate information sharing and decision-making.
Task Team Lead/Customer Service Cashier
Cabela's
Buda, TX
10.2010 - 08.2013
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Built effective training and coaching strategies to optimize team performance.
- Maintained stock within optimal levels to meet expected customer and sales levels.
- Trained new team members by relaying information on company procedures and safety requirements.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Directed and supervised team of 8.
- Mentored and guided employees to foster proper completion of assigned duties.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
Education
No Degree - Psychology
Austin Community College
Austin, TX05-2013
No Degree - Psychology
The University of Texas At San Antonio
San Antonio, TX05-2010
High School Diploma -
Luling High School
Luling, TX06-2009
Skills
- Sales strategy
- CRM management
- Lead generation
- Customer acquisition
- Pipeline development
- Salesforce
Certification
First Aid/CPR Certified
Languages
English and Spanish
Languages
English
Professional
Spanish
Professional
Timeline
Business Development Representative
BSI Group
01.2021 - 08.2026
Structured Learning Center(SLC) Aide
Lockhart ISD
08.2019 - 01.2022
Substitute
Lockhart ISD
02.2019 - 08.2019
Assistant Manager
Regional Finance
08.2017 - 01.2019
Administrative Specialist
Alamo City Trailer Sales
09.2015 - 08.2017
Administrative Specialist
JM Oilfield Services
08.2013 - 08.2015
Task Team Lead/Customer Service Cashier
Cabela's
10.2010 - 08.2013
No Degree - Psychology
Austin Community College
No Degree - Psychology
The University of Texas At San Antonio
High School Diploma -
Luling High School