Tiffany Ray
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills. Proven ability to enhance guest experience, maintain client retention, and resolve concerns, contributing to high customer satisfaction. Demonstrates strong multitasking abilities and attention to detail, ensuring a seamless customer experience.
Overview
9
9
years of professional experience
Work History
Server
Copperhead Grille
Allentown, PA
10.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Resolved guest concerns promptly and professionally, contributing to high customer satisfaction and repeat business.
- Worked proficiently with Aloha system to place orders, manage bills, and handle complimentary items.
- Enhanced customer experience by promptly attending to their needs and providing personalized service.
Receptionist
Gabriella's Salon and Day Spa
Allentown, PA
01.2022 - 04.2023
- Greeted incoming customers and answered phone calls professionally while providing friendly, knowledgeable assistance.
- Utilized Vagaro software to book and confirm appointments and update client records.
- Curated and distributed promotional emails and newsletters to clients, highlighting special offers, seasonal services, and new products.
- Enhanced high client retention and satisfaction by professionally addressing inquiries and concerns.
Cashier
Chick-fil-A
Whitehall, PA
09.2016 - 03.2019
- Executed cash, credit, and mobile transactions efficiently and accurately, balancing drawer at the end of each shift.
- Adapted to high-volume periods by multitasking between cashier duties, restocking supplies, and supporting front-of-house operations.
- Greeted all guests with hospitality in line with Chick-fil-A's customer service standards, contributing to high customer satisfaction.
- Worked closely with kitchen and front-of-house team to ensure timely food preparation and delivery.
Education
Bachelor of Science - Psychology
Kutztown University of Pennsylvania
Kutztown05-2024
Associate of Science - Psychology
Lehigh Carbon Community College
Schnecksville, PA05-2022
Skills
- Strong work ethic
- Exceptional customer service
- Customer feedback management
- Guest engagement
- Problem-solving
- Multitasking and organization
Timeline
Server
Copperhead Grille
10.2023 - Current
Receptionist
Gabriella's Salon and Day Spa
01.2022 - 04.2023
Cashier
Chick-fil-A
09.2016 - 03.2019
Bachelor of Science - Psychology
Kutztown University of Pennsylvania
Associate of Science - Psychology
Lehigh Carbon Community College