Tiffany Roberts
N. Augusta,SC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Scheduler
Wellstar Pediatrics
06.2013 - Current
- Managed electronic scheduling systems to ensure accuracy and efficiency in daily operations.
- Trained staff on scheduling protocols, fostering a collaborative environment focused on service excellence.
- Oversaw conflict resolution regarding scheduling discrepancies, ensuring timely communication with patients and staff.
- Collaborated with healthcare providers to prioritize urgent appointments while maintaining overall schedule integrity.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Coordinated appointment schedules for multiple practices, optimizing patient flow and resource allocation.
Front Desk Receptionist
Urgent MD
06.2009 - 06.2013
- Trained new staff on front desk procedures, fostering a knowledgeable and capable team environment.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
Medical Records
Augusta Orthopedic Specialists
01.2006 - 06.2013
- Filed x-rays, CT reports, surgical reports.
- Transported records to different areas in the hospital before electronic medical records were available.
- Received and processed medical records requests.
- Performed medical records management, including filing, organizing and scanning documents.
Education
High School Diploma -
Solomon High Christian School
North Augusta, SC05.1997
Skills
- Attention to detail
- Customer service oriented
- Excellent communication
- Works well under pressure
- Strong work ethic
- Effective multitasking
Timeline
Scheduler
Wellstar Pediatrics
06.2013 - Current
Front Desk Receptionist
Urgent MD
06.2009 - 06.2013
Medical Records
Augusta Orthopedic Specialists
01.2006 - 06.2013
High School Diploma -
Solomon High Christian School