Tiffany Robertson
Springfield,MO
Summary
Qualified healthcare professional with solid background in patient care and administrative support. Efficiently managed patient scheduling, registration, and coordination, ensuring seamless operations. Excels in strong communication and problem-solving skills to enhance patient satisfaction and streamline processes.
Overview
11
11
years of professional experience
Work History
Patient Service Specialist
Oncology Hematology Associates
Springfield, MO
08.2021 - Current
- Improved patient satisfaction by providing efficient and friendly service during check-ins and while scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
Unit Secretary
CoxHealth Emergency Department
Springfield, MO
07.2016 - 07.2021
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurses and other healthcare personnel.
- Managed incoming calls and directed to appropriate department.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
Restaurant Team Member
Culvers
Springfield, MO
05.2014 - 07.2016
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted guests pleasantly and answered menu questions.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
Education
Bachelor of Science - Healthcare Management
Southeast Missouri State University
Cape Girardeau, MO05-2026
Associate of Science - Health Information Technology
Ozarks Technical Community College
Springfield, MO05-2023
Skills
- Medical terminology
- Customer service
- HIPAA compliance
- Problem-solving
- Friendly and outgoing
- Team collaboration
- Electronic health records
- Phone and email etiquette
- Professionalism and ethics
Timeline
Patient Service Specialist
Oncology Hematology Associates
08.2021 - Current
Unit Secretary
CoxHealth Emergency Department
07.2016 - 07.2021
Restaurant Team Member
Culvers
05.2014 - 07.2016
Bachelor of Science - Healthcare Management
Southeast Missouri State University
Associate of Science - Health Information Technology
Ozarks Technical Community College