Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany Robinson

Washington

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

12
12
years of professional experience

Work History

Store Manager

Extra Space Storage
04.2023 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Customer Service Representative

JAN-PRO
09.2022 - 05.2023
  • Cross-trained and provided backup support for organizational leadership.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Managed over 50 customer calls per day.

Amazon Courier

JO Logistics
10.2021 - 10.2022
  • Company Overview: Amazon Courier
  • Inspected truck prior to delivery, checking for proper stowage of packages.
  • Left notifications of attempted deliveries for packages requiring signatures, alerting recipients of scheduled future attempts or store location holding package for pick-up.
  • Fostered positive working relationships with regular customers.
  • Built professional relationships with customers and business partners to establish trust and credibility.
  • Lifted, lowered, and carried packages typically weighing 30 pounds throughout regular course of delivery.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Followed safety procedures and regulations to protect packages and vehicles.
  • Amazon Courier

Sales Manager

Old Navy
08.2018 - 01.2021
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Developed compelling presentation decks to gain approval for ideas and communicate results.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.

Front Desk Receptionist

Blak Kat Enterprises
01.2014 - 01.2016
  • Handled assignments independently with good judgement and critical thinking skills.
  • Sorted and delivered mail and packages upon arrival to correct staff members and departments.
  • Organized, maintained and updated information in computer databases.
  • Completed all tasks in compliance with company policies and procedures.

Education

Associate of Science - Information Technology

Colorado Technical University
Colorado Springs, CO
05.2026

High School - undefined

Eastern Sr High School
Washington, DC
06.2011

Skills

  • Microsoft Excel
  • Staff Training
  • Active Listening
  • Report Preparation
  • Stocking and Replenishing
  • Retail Sales Customer Service
  • Microsoft PowerPoint
  • Customer Relations
  • Recordkeeping Strengths
  • Critical Thinking
  • Spreadsheets
  • Filing
  • Administrative and Office Support
  • POS Systems and Ordering Platforms
  • Customer Account Management

Timeline

Store Manager

Extra Space Storage
04.2023 - Current

Customer Service Representative

JAN-PRO
09.2022 - 05.2023

Amazon Courier

JO Logistics
10.2021 - 10.2022

Sales Manager

Old Navy
08.2018 - 01.2021

Front Desk Receptionist

Blak Kat Enterprises
01.2014 - 01.2016

High School - undefined

Eastern Sr High School

Associate of Science - Information Technology

Colorado Technical University

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