Tiffany Rolle
Tampa
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
24
24
years of professional experience
2000
2000
years of post-secondary education
Work History
Customer Service Representative
KENIFIC Group Llc
Tampa
11.2022 - Current
- Assisted customers with inquiries and product information effectively.
- Managed customer complaints and resolved issues promptly.
- Processed orders and maintained accurate records in the system.
- Collaborated with team members to enhance service delivery.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Representative
One Touch Direct
Tampa
08.2014 - 12.2018
- Assisted customers with inquiries and product information effectively.
- Managed customer complaints and resolved issues promptly.
- Processed orders and maintained accurate records in the system.
- Answered customer inquiries and provided accurate information regarding products and services.
- Handled cash transactions and processed payments securely.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Developed positive relationships with customers through friendly interactions.
- Identified opportunities for upselling additional products or services based on customer needs.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Medical Assistant
Tampa General Hospital Emergency Room
Tampa
06.2002 - 08.2010
- Assisted healthcare providers with patient examinations and treatments.
- Collected and documented patient medical histories and vital signs.
- Administered medications and injections as directed by physicians.
- Coordinated with nursing staff to ensure efficient patient flow.
- Managed patient records using electronic health record systems.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Documented notes during patient visits.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Collected samples from patients for laboratory testing purposes.
- Cleaned and maintained medical equipment following procedures and standards.
- Organized charts, documents and supplies to maintain team productivity.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
Education
Ultrasound Diagnostic School
Tampa, FL 01.2021 - 04.2022
Tampa Bay Technical High School
Tampa, FLSkills
- Order processing
- Customer relationship management
- Complaint resolution
- Product knowledge
- Team collaboration
- Time management
- Upselling techniques
- Effective communication
- Active listening
- Problem solving
- Attention to detail
- Assertiveness
- Multi-line phone talent
- Building rapport
- Account updating
- Empathy and patience
- Call management
- Call center operations
Timeline
Customer Service Representative
KENIFIC Group Llc
11.2022 - Current
Ultrasound Diagnostic School
01.2021 - 04.2022
Customer Service Representative
One Touch Direct
08.2014 - 12.2018
Medical Assistant
Tampa General Hospital Emergency Room
06.2002 - 08.2010
Tampa Bay Technical High School